Review Time
My order was cancelled by the company due to an error on their side, which immediately caused delays and stress. Although this was eventually corrected, the problems didn’t stop there.
When the furniture was delivered, an essential item – the changing unit – was missing. I reported this straight away and was reassured it would be sent out immediately. Unfortunately, that reassurance meant nothing.
After hearing nothing, I chased again, only to be told customer services needed to speak to the warehouse. Since then, another week has passed with no update, no delivery and no communication. I’ve now been left repeatedly chasing for something that should have been resolved weeks ago.
I urgently need this furniture. The website advertises a 10-day delivery, yet it has now been over a month since my order and I am still missing a vital piece of furniture. The lack of communication and ownership has been incredibly disappointing and stressful.
I would not recommend this company.
My order was cancelled by the company due to an error on their side, which immediately caused delays and stress. Although this was eventually corrected, the problems didn’t stop there.When the furniture was delivered, an essential item – the changing unit – was missing. I reported this straight away and was reassured it would be sent out immediately. Unfortunately, that reassurance meant nothing.After hearing nothing, I chased again, only to be told customer services needed to speak to the warehouse. Since then, another week has passed with no update, no delivery and no communication. I’ve now been left repeatedly chasing for something that should have been resolved weeks ago.I urgently need this furniture. The website advertises a 10-day delivery, yet it has now been over a month since my order and I am still missing a vital piece of furniture. The lack of communication and ownership has been incredibly disappointing and stressful.I would not recommend this company.
I ordered furniture which arrived within the timescale provided by babyandchildstore. The driver was very helpful and brought the furniture into the house for me. The furniture is beautiful! I upgraded the mattress to the dual one which feels very luxurious! I can’t wait to put my little one into the cot bed!
Very disappointed in this company. NO communication on delay with delivery, had to keep contacting them for updates. No nursery furniture & no refund yet, ongoing from 15th December 2025! Have ordered same items from another company with no issues.
Great experience for a first time mum. Was very daunted by the amount of choice of prams out there but phoned baby and child store and the lady on the phone talked me through some options leading to a stress free process. Ordered was delivered within the timescale.
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