Review Time
I ordered 2 rain ponchos on 27/01/26, one is a present for my mother.
I contacted Rainkiss on 05/02/26 and Nikki said "they were experiencing an issue with receiving stock into the UK. They were temporarily being shipped from the Netherlands warehouse, which may cause a short delay and would be shipped in 2 days.
I had a text from DHL on 11/02/26 saying the parcel was out for delivery, I was out so diverted it to a local pick up point. My order didn't arrive.
I have tracked my order and it said out for delivery, then we missed eachother and new attempt the next day, then there's a label issue and then was out for delivery on the 12/02/26. There is no tracking information after that!!! I have emailed Rainkiss 6 times and Nikki has responded to say it's on its way and the last response was to say she will contact DHL.
I'm so disappointed, the company is a joke!!! I'm going to contact PayPal to get my money back
I ordered 2 rain ponchos on 27/01/26, one is a present for my mother.I contacted Rainkiss on 05/02/26 and Nikki said "they were experiencing an issue with receiving stock into the UK. They were temporarily being shipped from the Netherlands warehouse, which may cause a short delay and would be shipped in 2 days.I had a text from DHL on 11/02/26 saying the parcel was out for delivery, I was out so diverted it to a local pick up point. My order didn't arrive.I have tracked my order and it said out for delivery, then we missed eachother and new attempt the next day, then there's a label issue and then was out for delivery on the 12/02/26. There is no tracking information after that!!! I have emailed Rainkiss 6 times and Nikki has responded to say it's on its way and the last response was to say she will contact DHL. I'm so disappointed, the company is a joke!!! I'm going to contact PayPal to get my money back
I contacted Rainkiss about an issue and received a quick, friendly and very fair response. The process was uncomplicated and left me with a lot of trust in the brand.The ponchos are simply the best – beautifully long, with a large hood and perfect for cycling.I’m very happy and would definitely recommend Rainkiss
I made a mistake with my shipping address as the system automatically filled it in from a previous order. I tried to contact the company in three different ways: by email, through their website and via Instagram. They do not provide any phone number to reach them.After five days with no response, I finally received a brief reply stating that there was nothing they could do. By then, of course, the parcel was already gone. I am now in the wrong country and unable to receive my order.This is worse than poor customer service—there is effectively no customer service at all. *** Just a little update about the situation. Nothing have been done to help me.
I had exactly the same experience as another poster. I ordered an anorak on the 3rd October was told a week later that it was lost in the post and that another order would be put in and a new tracking link would be sent. It’s now the 23rd October and I have received no tracking link or any further correspondence when I have tried again to reach out.I’ll now be going through my credit card to claim my money back as it’s £80 down the drain at this rate.Shame as I have ordered from them a few years back and it was great. Maybe they have changed owners.
Item not received... Twice!!I ordered a poncho last 7th of October. On the 14th, I hadn't received any update or tracking regarding the shipment, so I contacted them. Three...! days later, Nikki answered my email explaining that my ordered was lost at the beginning of the shipment so she had placed a new one and said that I would receive the tracking info soon. On the 17th I hadn't received yet any information regarding this second order, so I contacted them again.Today, 20th of October, I have still no clue if I will finally received my poncho because nobody has answered my emails or messages.I paid 79€ for it + 6€ for the delivery, which I consider is a serious price to have a serious business and team behind but all I'm getting is an awful service. Pity.
I ordered an anorak on 10th October but it wasn’t despatched so after I emailed them they said they’d send again. I’ve since emailed twice and heard nothing so I’m now having to go through my bank to claim the money back! It’s a shame, I was so looking forward to receiving this.
Claim your business profile now and gain access to all features and respond to customer reviews.
tinylux.ae
footbox.co.uk
joesnewbalanceoutlet.com
alaskanleathercompany.com
dillards.com
audreycorey.com
spgreen.com
bark.com
vanquishe.com
u-buy.co.nz