Review Time
I planned to move to Madrid in November '24 under the DNV program. When I initially contacted a team member in September, I was told the process should be completed if not close to completion by my move date. After the initial consultation and fees payment, the communication was very slow and vague. I wish I had read the reviews earlier, but I guess I can find comfort in this experience being not unique to me. As other people stated, the response time was very slow and unclear. By the time I was set to arrive in Madrid, I still did not have the paperwork. This put me in a very difficult situation because you cannot rent most apartments without dni/nie. So I had additional expenses staying in an AirBnB. Fast forward to the last week of January, I received an email stating that they needed more documentation because the paperwork I submitted was expired and that I needed an approved translator. Of course, the paperwork was expired because they were sitting on my documents for almost 4 months and apparently they never looked over my information because otherwise I would've been told in a timely manner that I needed to use a different translator. This experience was especially frustrating because I am nearing the end of my 90 days. Thankfully, I found a local firm, and after one meeting, we were able to correct everything and get things submitted in one day instead of 5 months.
I had an exceptional experience with Nuria and the entire Balcells organization. Sparing the details - my original, self-filed student visa application was rejected in the US. Following the rejection, I immediately engaged the Balcells team locally in Barcelona and had my student visa approved within 60 days (by some miracle).After working closely with Nuria for 2 months, i found her to be highly responsive, exceptionally thorough, and very thoughtful. I also found the Balcells Group to be well organized and highly supportive each step of the way. I could not recommend them more.
I felt that consultation was rushed and not worth the €100 that I paid. The audio quality was bad resulting in me having to seek numerous clarifications repeatedly. This was made worse because the consultant was on Teams audio only and not on video. The information I had provided did not seem to have been read before the meeting. The response were vague at best. The consultant was an Economist, and I needed consultation with a Tax lawyer. Do not care attitude generally. Great Website but shame about the service level - 1 out of 10
Ainhoa and the Balcells Group team were absolutely fantastic! They provided clear communication and support throughout the entire process, always keeping us updated and making everything as smooth as possible. Their professionalism, patience, and attention to detail truly made a difference, especially when dealing with tax forms and property details. Thank you, Ainhoa, for your exceptional service and dedication!
I underwent my digital nomad visa process with Balcells, and the experience was dreadful. I'm not sure if this is a common issue, but the lawyer who assisted me, Alejandro Pérez, provided very poor follow-up, to say the least.During our initial call, I explained my objectives to determine if the visa was suitable for me. However, the information he gave me was incorrect regarding what I was looking for, which I discovered after consulting with various other lawyers.Concerning the visa process and its cost, the fees were significantly higher compared to other firms. I was aware of this and expected good service in return. Yet, he did not respond to my emails unless I persisted. He required me to travel to Spain to submit the application in person, waiting until the last day to do so and even asking me to extend my trip. Then, he incorrectly submitted the documentation because of a PDF that couldn't be opened, leading to the rejection of my application. To resubmit it, I had to return to Spain and pay the governmental fee for the process again, which, coming from Mexico, was not an insignificant expense for me.Once the application was submitted, he again stopped responding to emails. Whenever I needed information, I had to call the office or send multiple emails until he would finally respond weeks later. At last, he filed a document that should have been submitted weeks earlier, which resulted in the approval of my visa. Later, when arranging the appointment to obtain my residency card, which involves paying a fee that the firm covered, there were issues at the police station. They questioned who made the payment since it was incorrectly made out with a series of nines instead of my passport or NIE number, forcing me to pay the fee once again.After this, I reached out to Alejandro to inquire about the appointment for picking up my card and informed him about the fee issue, yet I have not received a response to this day, which no longer surprises me.In summary, hiring this firm means paying more than at other places for consultancy and follow-up that, regrettably, are not provided. If you have the chance, especially for digital nomad visas, I suggest looking for another firm or an independent lawyer. Do not waste your money with Balcells.
A whole month of delay just for the lawyer to provide me with this simple answer: whether they received my documents that I emailed to them or not, and when they intend to start my process, sums up my experience with this team. The only action this team has taken for me is to halt my process. I have now started it with another lawyer, causing me a lot of trouble, and for a whole month, it has been night and day hassle for me. They did not even have the decency to send a message saying they do not want to proceed with my case and wait for us. It was a very bad experience, and I would not recommend working with them to anyone.
I paid 75€ for a consultation with an immigration lawyer Ines Molina. At the end of the consultation the lawyer informed me she would follow up on some questions she couldn’t answer, find out some information and come back to me. Their own website also states that following a consultation, the lawyer will email you a summary of what was discussed.Two weeks later and I have not had any communication whatsoever from the lawyer. I have sent her emails which have been ignored. I also complained via the contact section on the website and got a response from the company apologising and advising they would ask her to contact me, with the CEO Christian Balcells copied into the email and still nothing. I sent a third email which was also ignored.I am keen to progress my situation and was planning on moving forward with the assistance of the company. I was impressed during the consultation however do not know what went wrong after that and why I have been left completely in the dark. They cannot respond to emails, have zero communication with customers and have extremely poor customer service.This is not a company I would recommend to anyone.
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