bangkokair.com

2.2
2.2 Based on 21 reviews

Bangkok Airways, Airlines in Thailand, Asia's Boutique Airlines....

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Average Rating

2.2

/
5

21 Reviews

5 Star
24%
4 Star
5%
3 Star
0%
2 Star
14%
1 Star
57%

All Reviews

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Review Time

Tony
A Delightful Airline Experience

Flying with an airline that has a friendly and smiling cabin crew is always a pleasure. We frequently choose this airline for our flights between the islands and the main city, and the experience remains consistently enjoyable. The service is excellent, the aircraft are clean and well-maintained, and the onboard food is satisfying for short-haul regional journeys. This airline continues to uphold a high standard for regional travel in the area and remains one of our top choices.

5
Date of experience: Dec 29, 2025
Freddy Cooper
Departure and Arrival Delays

The departure was delayed, and our baggage was also late upon arrival. This is unacceptable. I will not choose this airline again.

1
Date of experience: Dec 21, 2025
Jethro Patterson
A Wonderful Experience

Flying with an airline where the cabin crew is always cheerful and genuinely friendly is a true pleasure. We often use this airline for our trips between the islands and the main city, and the experience is consistently delightful. The service is outstanding, the planes are clean and well-maintained, and the food served is enjoyable for short regional flights. This airline continues to maintain an excellent standard for regional travel in the area and remains one of our favorite choices.

5
Date of experience: Dec 15, 2025
Eric Anderson
Not Impressive

Even though I booked this as part of a premium ticket, there was no priority service. The check-in was standard, and the seats were quite narrow. The flight was on time, but we waited over 40 minutes for our luggage on a domestic route.

2
Date of experience: Dec 03, 2025
Betsy Foster
Repeated Delays

I experienced two delays with this airline. The second delay was particularly frustrating, with four emails about new departure times just two hours before the flight. As I write this, we are already three hours behind schedule. A whole day of vacation wasted due to this airline's incompetence. They attempted to compensate us with a small voucher, but I will not fly with them again.

1
Date of experience: Nov 22, 2025
FW52
Unreliable Schedule

This airline struggles to maintain its schedule for domestic flights between the main city and another location. The departure time was changed multiple times, with updates through an app, resulting in a flight that was rescheduled from evening to nearly midnight. Very disappointing.

1
Date of experience: Sep 02, 2025
Rogers Ross
Decent Experience

I took two domestic flights in the area. The ticket prices are high, which is why I gave it four stars instead of five. Both flights went smoothly, and the staff even provided us with a complimentary meal despite the short duration. Quite nice.

4
Date of experience: Aug 16, 2025
McKenna Wright
Unprofessional Treatment

We had a frustrating experience with this airline at a regional airport. A family member, who had already checked in, was denied boarding without a reasonable explanation. Despite explaining our situation, the staff were unhelpful and even rude, refusing to assist or rebook her. We ended up purchasing a ticket with another airline the next day, which went smoothly, highlighting the issues with this airline's staff. This experience was stressful and disappointing, so I recommend caution when booking with them, especially at smaller airports.

1
Date of experience: Jul 06, 2025
No Complaints

I have absolutely nothing to complain about. Plus, who would expect food on such a short flight? Well done!

5
Date of experience: Jun 26, 2025
Wanda H.
Stressful Experience Due to Staff's Lack of Knowledge

This was a terrible experience. We flew from one location to the main city, connecting to another flight. Despite having the appropriate status as EU citizens, the staff mistakenly insisted we needed a visa. They dismissed our proof and caused unnecessary stress. We almost missed our connection, and our luggage was mishandled, causing further issues. This is completely unacceptable; the staff need urgent training on immigration rules.

1
Date of experience: May 31, 2025

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