bankfive.com

4.6
4.6 Based on 299 reviews

Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is commi...

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Average Rating

4.6

/
5

299 Reviews

5 Star
83%
4 Star
5%
3 Star
4%
2 Star
2%
1 Star
5%

All Reviews

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Review Time

Foday Ceesay
Okay I am a construction person I do construction and then I have my account but I didn't have nothi

Okay I am a construction person I do construction and then I have my account but I didn't have nothing to say so actually I am a willing to build my house yeah but I'm not working at the moment that is why you can have this app yeah

1
Date of experience: Feb 16, 2026
Mac S.
Exceptional Team Service

My experience with the company has been excellent due to the personal interactions I've had with the staff. The representative at the local branch is always eager to help. I feel she has become a good friend. Whenever I need assistance, she is there to support me and keeps me informed promptly.

5
Date of experience: Jan 06, 2026
Romilda Morgan
Quick and Professional Communication

All communication is managed swiftly and professionally. The personal touch enhances the banking experience.

5
Date of experience: Jan 06, 2026
Sandy H.
Maintenance Fee Frustration

I encountered a $5 maintenance fee on my account, and the representative couldn't waive it despite my usual balance. I don't have time to visit the bank in person, and I waited over 40 minutes to speak with someone. I might consider switching banks.

1
Date of experience: Jan 06, 2026
Charly Wright
Personalized Assistance

I have had a wonderful experience with the service due to the personal interactions with the staff. The representative at my local branch is always eager to assist. I feel like she has become a good friend. Whenever I need help, she is there for me and keeps me informed promptly.

5
Date of experience: Jan 06, 2026
Wadsworth
Helpful and Friendly Service

Very helpful and friendly. Excellent service.

5
Date of experience: Jan 06, 2026
Emerald Kelly
Courteous and Attentive Staff

Extremely courteous and helpful. My question was addressed with comprehensive explanations.

5
Date of experience: Jan 06, 2026
Jarrod Butler
Excellent Customer Support

Outstanding customer support! My inquiries were answered clearly, quickly, and with a positive attitude.

5
Date of experience: Jan 06, 2026
Nadine Taylor
Positive Banking Experiences

January 2, 2026, marked our second interaction with a knowledgeable and experienced representative at the local branch. As loyal customers for over 20 years, we appreciate her pleasant demeanor and patience. She goes above and beyond to ensure our trust and satisfaction. It's individuals like her that make us feel confident in our banking.

5
Date of experience: Jan 02, 2026
Anonymous
Kind and helpful employees

Generally not that busy, and even so, the employees are quick to help you out.

5
Date of experience: Jan 01, 2026

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Business Details

  • Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.

  • email bankfivecustomerservice@bankfive.com
  • call 17748886100
  • language https://www.bankfive.com

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