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I want to share my recent experience with a property management company. I have been living in New Zealand for the past 12 years, and unfortunately, this has been one of the worst experiences I've encountered.
We were renting a home on a one-year lease. After just two months, we received an email stating that the owner wanted to renovate and sell the property, leading us to agree to end the tenancy early.
Upon moving out, we engaged professional cleaners and left the property in excellent condition. We reached out to the property manager multiple times to arrange for the return of the keys, but our requests were largely ignored. At times, we were told, “Don’t worry, we’ll collect the keys later,” while other times they claimed to already have another key. It felt like we were being given excuses without any real explanation.
We have the cleaning receipt and photos to prove the house was left clean and undamaged.
Now, after 2.5 months, we’ve received charges and are being offered only $1,000 back from our $4,000 bond. We are confused about why this is happening.
I’m sharing this to raise awareness and seek advice from anyone who has faced similar issues. Thank you.
I want to share my recent experience with a property management company. After living in New Zealand for 12 years, this has been one of my worst experiences. We were renting a house on a one-year contract, but after two months, we were informed that the owner wanted to renovate and sell. We agreed to end the tenancy early. Upon moving out, we hired professional cleaners and left the property in excellent condition. However, despite several emails asking for the keys to be collected, we received no response. We were often given excuses. We have proof of the cleaning and photos showing the house was undamaged. Now, after 2.5 months, we received charges and they are only offering to return a fraction of our bond. We are confused about this situation. I'm sharing this to raise awareness and seek advice from anyone who has faced similar issues.
I had a very disappointing experience with one of the agents. Communication was poor, and there was no follow-through. When we expressed our frustration, we were unfairly accused of being abusive. Overall, it felt unprofessional and dismissive. I would not recommend.
We had an excellent property manager who resolved all our issues efficiently and was very friendly. Her experience made the entire process a pleasure. The staff at the branch were also consistently kind and helpful, providing exceptional service.
My experience with the agents handling the sale of our home was an absolute nightmare. They seemed more focused on their commission than our needs. After the sale, there was no follow-up or care about our experience. I would strongly advise avoiding them.
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