Name: ledfactorymart.com
Telephone: 8883660533
Rating: 3.8

RONAN BREEN Guest

Missing parts from my order, no one answers the phone or responds to the WhatsApp text messages ( hi

Missing parts from my order, no one answers the phone or responds to the WhatsApp text messages ( highly recommended on their website) I would absolutely stay clear from this site. Zero communication when shipped and delivered (still showing be processed even though I have the product) and zero customer services when needing to speak with someone.

Date of experience: Mar 01, 2026

Leslie C. Guest

1 month ago

This is by far the worst service I have ever experienced.

This is by far the worst service I have ever experienced. They took weeks to process my order. I received the wrong items. I was informed that the restocking fee could be waived due to the long delay in fulfilling my order, which I placed well in advance for Christmas, but that did not happen. I ended up paying $135 for return shipping. I had to reach out to them to confirm they received my return weeks later, and only then did I get an email confirming the acceptance of my return. After paying $135 to send the items back, I was shocked to find out I still had to pay a $66.84 restocking fee before they would process my refund. The refund they calculated was already deducted by this fee, which I was asked to pay upfront. Lastly, when I inquired about my refund, I was told, "we are urging our manager to process the refund." Is this a one-person operation that holds customers' money until they can extract every possible charge? I strongly advise against ordering from this service! I usually buy everything online. As a licensed practitioner, I have little time to shop in stores, and I have never encountered a service like this. After all the fees and demands for payment, it seems I will end up paying for the items I returned. AWFUL EXPERIENCE!

Date of experience: Jan 15, 2026

Lexi Guest

2 months ago

Shipping delays and lack of updates

I was unaware that this was not a domestic company. I understand that the holiday season can delay shipping, but it's now the 27th, and I still have no tracking information or updates on my order.

Date of experience: Dec 27, 2025

August B. Guest

2 months ago

Order placed on 12/20, still not shipped

I placed my order on 12/20, and as of 12/27, it hasn't shipped yet. The promised delivery in 5-7 days seems unlikely.

Date of experience: Dec 27, 2025

Allen Patterson Guest

2 months ago

Shipping Concerns

I didn't realize this wasn't a domestic company. While I understand Christmas affects shipping, it's now the 27th, and I still lack a tracking number or any delivery updates.

Date of experience: Dec 27, 2025

Randolph Howard Guest

2 months ago

User-friendly experience

The platform is user-friendly. Although I haven't received my item yet, I'm looking forward to it.

Date of experience: Dec 24, 2025

titou5689084 Guest

2 months ago

Good product, but shipping issues

My first order was delayed due to the mounts coming from overseas. In my second order, the mounts arrived on time, but the lights still haven't shipped. The product is quality, but the handling needs improvement.

Date of experience: Dec 23, 2025

Aurora Carter Guest

2 months ago

Quick resolution for order issue

I encountered a problem with my order, but the support team resolved it swiftly. Customer service was excellent, along with their products.

Date of experience: Dec 19, 2025

Ike Patterson Guest

2 months ago

Prompt callback from support

I reached out to speak with a representative and got voicemail without the option to leave a message. They returned my call promptly, and later I communicated via email to get my questions answered.