Review Time
Untrustworthy Experience The operations of this platform are governed by its internal regulations. It's ultimately your choice whether to engage with them. They claim to offer high returns, quality service, and timely payments. Regarding contact with an alternative dispute resolution service, they state they cannot provide direct access. All disputes are said to be managed according to their internal protocols. If you have issues, submitting a detailed request through their support team is recommended for proper review. They expressed that a withdrawal was denied due to a technical issue with the payment provider, which was not the user's fault. They understand the frustration and hope to resolve the situation soon, apologizing for the inconvenience. They assured that they would prioritize reviewing any new requests promptly. They also mentioned that the payment department could approve withdrawals, but sometimes specific payment methods encounter issues that may lead to failed transactions. They suggest attempting the withdrawal again to see if it is successful. Lastly, they acknowledged the user's situation and promised to make every effort to ensure the transaction is processed successfully, while noting that banks may sometimes reject transactions from casinos or international sources. They hope for a successful outcome and ask for patience, indicating that it is also in their interest for transactions to succeed and users to be satisfied.
I finally won 800 euros, but when I tried to withdraw, I was only able to take out 400. I withdrew 400, left 400 in my account, and continued playing. Later, I checked on my withdrawal, and it had been declined. I contacted customer service to ask why, and they informed me that my withdrawal request was reversed because I played with the remaining funds. I didn’t do that. In every other casino, only the player can reverse a withdrawal request. How are they allowed to operate in the UK? It feels like a scam.
If I could rate it lower, I would. This site is a scam. They won't pay you and utilize illegitimate games. Expect constant calls and emails about 'bonuses' that are just tricks to get you to deposit. Please, for your own well-being, stay away from this platform. I regret making a deposit, so you don’t have to!
I wish I could rate it lower. This site is a scam. They won’t pay you. They use games that don’t pay on features. Expect relentless phone calls and emails about 'bonuses' that are just pressure to deposit more. Please, for your own sake, avoid this platform. I made the mistake of depositing, so you don’t have to!
Customer service misleads about their policies. I regret not checking reviews beforehand, which is why I lost the £100 I deposited. I have a £140 withdrawal 'pending,' but the conditions they impose are frustrating. I'd rather just delete the app and learn from this. Don’t be like me—check reviews first!
Please heed the negative reviews; they're there for a reason! They'll allow you to deposit as much as you like, but withdrawing is another story. I've never faced such poor verification processes. I hesitated to write a review, but it's clear they don’t intend to pay. They aren't regulated by the gambling commission, so be cautious. If I ever receive my winnings, I may reconsider my rating, but I'm not holding my breath.
Avoid this site at all costs. I've lost over £1000 and only received one decent bonus in 15 games. The withdrawal process is incredibly difficult, and you can't self-exclude. This is a blatant rip-off and should be shut down; it's the worst site I've encountered.
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