Review Time
My experience with the service has been quite disappointing. I ordered a water purifier through their app and was promised delivery. Despite multiple follow-ups with customer care, I was consistently told it would arrive “within 24 hours,” but that never happened. At one point, the delivery team even reached out to confirm, yet there was still no delivery or further updates. The cancellation process was also confusing and slow, which added to my frustration. There seemed to be a lack of coordination between customer support and the delivery team, with no one taking clear responsibility. Another major issue is the payment policy. The service requires a deposit at the time of booking, even before delivery or installation. In contrast, other services collect the deposit only after successful delivery, which provides much more confidence to customers. Based on my experience, the service lacks transparency and reliability. I would recommend potential customers to consider other options before choosing this service.
The customer service is the worst I’ve ever encountered. They failed to send technicians on time, and after waiting 15 days in a major city, I received no help. Each service request led to more frustration without real solutions, just empty promises from unprofessional representatives.
I am extremely dissatisfied with the rental water purifier service. After reporting a malfunction, I faced numerous delays and unfulfilled promises. They replaced my faulty unit with another defective one. Their lack of technical expertise and quality control is evident, and they are unethically extending my subscription for non-working days. I advise against using this service.
I subscribed to a water purifier through their app, paid for a year upfront, but after delivery, no one came to install it despite my repeated requests. Their communication channels are ineffective, and my refund request has gone unanswered. This has been a frustrating ordeal.
I have been trying to get my unit serviced for 15 days after a year without service. Despite numerous calls, no one has come to help. The customer support experience has been incredibly frustrating and untrustworthy. This level of service is unacceptable.
After subscribing to their rental service and paying a deposit, I canceled but never received my refund. The company has completely stopped responding to my requests, leaving me feeling cheated and ignored. I am considering legal action and warn others to think carefully before choosing this service.
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