bboutlet.com

4.2
4.2 Based on 607 reviews

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Average Rating

4.2

/
5

607 Reviews

5 Star
68%
4 Star
11%
3 Star
5%
2 Star
4%
1 Star
12%

Filtered Reviews

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Review Time

Poor customer service - not helpful at all

Poor customer service

1
Date of experience: Oct 09, 2025
HardPass
Weird messaging, but ok...

First time ordering, and while I love the product, I'm not sure about the welcome message that was sent after I placed my order. There was a video from the owner, who appears to be a lovely person, but it seems like she's implying that the BBOutlet is for people with no money. It was a poorly worded message that felt judgmental, and a big turn off. Why are you making it sound like charity? Probably not going to order again, because that was super weird. I didn't even realize there were separate shops, so why does it sound like you think we're broke! I literally just clicked on an ad from your own website (regardless of the price point). Also, for anyone who wants to order and be discreet, you should be aware that even though the item arrives in VERY discreet packaging, the photo(s) of the product(s) you ordered *WILL BE* included in the body of your email. Be mindful when opening their notifications in public spaces or around children, etc.

3
Date of experience: Sep 17, 2025
Heather
Great sale, great product!!

I was able to get something on my wishlist for a GREAT price thanks to a sale! The product itself is smaller than I expected, but that didn’t matter the first time I used it! My item also got to me quickly, so that’s a big plus as well!

5
Date of experience: Sep 16, 2025
Tianalyn Robinson
My order was delivered to the incorrect…

My order was delivered to the incorrect address, and I have yet to receive a response from customer service regarding my order.

1
Date of experience: Sep 15, 2025
Great customer service

Great customer service. The polish works pretty well though it does get very warm almost hot when using it, I'm not sure if it's like that across the board or just with mine so it's something to look out for. It doesn't seem to heat up while charging so that's good!I still love it and it's a good edition to my lil collection.

5
Date of experience: Sep 05, 2025
Excellent products at a reasonable price

Excellent products at a reasonable price

5
Date of experience: Sep 02, 2025
Aiden Rasmussen
Quality

They never disappoint when it comes to the quality of thier "products". Stuffs durable and last long

5
Date of experience: Aug 24, 2025
Easy Experience

The description and video were clear, the item was reasonably priced, and the shipping was timely. After all that, I ended up with a quality product.

5
Date of experience: Aug 20, 2025
Marie P
Not happy

Sorry but I am always bombarded with emails from this place when I finally make a purchase it was not good…The vibe was so weak and did nothing…I thought it was faulty…Really not happy with this company…No mentions/offers of refunds or replacements…Whatever…moving on…

1
Date of experience: Aug 17, 2025
Joseph Crihfield
Wonderful customer support

Wonderful customer support. One of our products stopped working and was sent one durring the warranty time frame.

5
Date of experience: Aug 16, 2025

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