Review Time
I placed an order on December 18, which was shipped quickly. However, I have not received it. The delivery service informed me that my parcel was lost. I reached out to the seller and shared the confirmation email. They requested I sign a document, but the wording suggested delivery was attempted, which was not true. I sought clarification and made it clear that the package was never delivered. The seller assured me they would look into it and follow up, but that was on January 1. Since then, my emails have gone unanswered. I would not recommend this service; they are unprofessional and lack accountability when problems arise. It is the seller's responsibility to ensure delivery, and they have not taken responsibility.
I placed an order on December 18, which was shipped quickly. However, I have not received it. I contacted the delivery service, and they confirmed my parcel was lost. I reached out to the seller and provided the email from the delivery service confirming the loss. The seller asked me to sign a document that misleadingly stated delivery was attempted. I clarified that the package was never delivered. The seller promised to investigate and get back to me, but that was on January 1. My follow-up emails have been ignored. I would never use this service again; they are completely unprofessional and do not take responsibility for issues.
Item arrived damaged. I was asked to send photos. After returning it, I was told that once I provided proof of posting, I would receive either a refund or a replacement. That was a week ago, and despite multiple emails to the support team, I have received no response.
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Beauty Flash is a UK based supplier of Dermalogica, Decleor, GHD, St Tropez, Fake Bake, Jessica, Tigi & many more. Beauty Flash care about our customers and offer a highly commended advice service. Many of our brands are covered by our Price Promise which ensures you cannot buy cheaper elsewhere. Guaranteed next day delivery service is also available.
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