Review Time
I’m my profession I deal with numerous contractors and firms. I can honestly say that all my dealings with Bells have been fantastic. Clear lines of communication, good workmanship and when there have been issues they have been rectified, we are all human and mistakes happen, it’s how they are dealt with that counts. I would have no hesitation in recommending them.
I have had the misfortune of crossing paths with Dell Group on two separate occasions, as they are the chosen provider of property maintenance services for the housing association to which I belong. Their consistent incompetence has been both frustrating and detrimental to my mental health.Initially, they were entrusted with the task of repairing a roof leak. Even under seemingly favourable weather conditions, the leak reappeared with the onset of rain, and this time, it was exacerbated. Approximately six months later, they made a second attempt, which involved the erection of scaffolding that lingered outside my house for weeks without any personnel arriving on site. When a solitary worker finally did show up, he failed to introduce himself or clarify the purpose of his visit. I only became aware of his presence due to the sounds emanating from the roof, situated directly above my workspace.Upon completion of the job, I similarly realized he had finished only because the noise from the roof had ceased. It’s worth noting that dismantling the scaffolding took another two weeks, a process which was prolonged by a series of repeated phone calls that resulted in nothing but empty promises that the scaffolding would be removed soon, leading to considerable inconvenience and exasperation. The leak has since come back again, but this time, it has expanded, further compounding the initial damage. I find myself now at a loss over the prospect of the housing association engaging this company again.It's evident that they lack basic management and quality control. Their level of unprofessionalism, disregard for customer satisfaction and inability to deliver even the most straightforward service is truly appalling.
This group were contracted to work repairing doors at my university accommodation. They arrived at my flat as a group of around four men and got to work removing and repairing fire doors. I had absolutely no complaint about their work until for some reason they started to talk about their sexual fantasies and make lewd jokes. This made me a bit uncomfortable and as the only person in my flat (and a girl) I was too scared to confront them directly, so I emailed my accommodation supervisor letting him know what was said and asking if they could tone it down. My halls manager asked the men to leave immediately but they took a while to clean up. During this time they worked out that I was the one making the complaint since I was the only one there and started talking about me saying they found the complaint laughable and that I shouldn't care about it because 'I'm not twelve'. They even continued their previous conversation in defiance. This whole time I felt incredibly scared and started crying when they finally left.
The title of my review states it all! I am currently a Progress Tenant and I couldn’t be more happy with the end result of the exterior of my property as a result of the painters hard work. All very friendly and professional lads. A big thank you also to the manager ‘Michael’ who was extremely accommodating with me due to my health conditions. I am a very nervous person and he really did reassure me. Couldn’t be happier and would definitely recommend to my friends and family if they ever require any decorative works. Thanks again! Sylvia
Good afternoon, I have just had my home externally redecorated I’m a gateway housing resident and I must say WOW it is amazing the painter on site called Darren was brilliant and did an amazing job I would also like to mention the manager Michael basterfield was very accommodating with our needs and when on site always said hi with a smile and asked if I was happy and I am thank you Michael you have an amazing team and well organised Thank you Michael and Darren again !!!
Bell without doubt are the worst company you could ever use. 1 year on from starting the work & it`s still not completed. The work that has been done is of a very poor standard & has not been rectified. So called carpenters are useless & incompetent. They rarely keep to appointments, never turn up when they say they will & basically fob you off with any lame excuse. AVOID using this COWBOY company otherwise you will regret it.
Various things left incomplete, very unorganised due to management issues and communication or lack of rather between management and staff, 9 weeks nearly to install new bathroom and still not complete 💯, never known it to take that long to decorate something the size of a shoe box, I'm actually going to get the little things left to be done myself and save some sanity, the plumber was a absolute legend though and deserves a medal 🏅.... Quality of fixtures and fittings is very nice design and feel is nice, just a shame about the issues already mentioned, let them down to be honest 😕 ( started 13th of march )
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Bell Group are the UK's largest commercial painting and decorating contractor, with branches nationwide we cover every square mile of Britain.
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