Review Time
I needed to process an RMA for a power supply due to noise from the case fan. After sending it in, the turnaround time was just 2 days after it reached the shipping service. They promptly sent a new unit with next-day delivery! I've heard that the warranty may involve depreciation, but in my situation, they replaced it with the same model after less than 2 years of use.
I had to initiate an RMA for a power supply due to noise from the case fan. After sending it in, the turnaround was just 2 days after it arrived at the shipping service, and they shipped a new one with next-day delivery! Although I've heard that the warranty may involve depreciation, in my case, they provided the same model after less than 2 years of use.
The client support was outstanding. Quick and efficient, they truly consider the needs of the client. I needed special clip-ons for a new motherboard to attach my 6-year-old CPU cooler, and they sent one immediately without any hassle. In a time when many just discard items, this team is actively reducing e-waste and offering long-term technical support. This is what great customer service looks like!
They acquired a small keyboard company. The keyboard from that company was excellent, but since the acquisition, the software for the original model has been abandoned and is not open source. I cannot recommend this company based on my experience.
I was without a power supply for 3 weeks, and the replacement has the same issue. I initially thought complaints were from a vocal minority, but now I understand the concerns. With so many other reliable options available, I wouldn't risk it again. The noise from the unit was unacceptable for my silent build. The support was slow to respond, and I had to pay for shipping and customs. Now, the new unit has the same problem, and support's response felt lacking. This is a warning for anyone considering this product.
I purchased a 120mm AIO cooler about 2 years ago, which failed recently. I reached out to support, and they guided me through the RMA process efficiently. I kept all the original packaging, which made returning it easy. They confirmed the pump failure within 2 days and sent a replacement promptly. I only had to cover a small shipping cost for the return, so while the failure was inconvenient, I appreciated the smooth resolution.
I bought a new power supply that broke within the warranty period. When I contacted support, they instructed me to ship it to Germany at my own expense, which was quite costly. I find this approach unacceptable. Now, I have a non-functional unit and am frustrated with the lack of customer service. I would advise others to consider alternatives.
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