bergzeit.de

2.8
2.8 Based on 101 reviews

Der Bergzeit Outdoor-Store ist die erste Adresse, wenn es um Ihre Freizeit und Ihren Outdoor-Sport geht! Hier können Sie sicher und bequem Ihre Outdoor- und Bergsport-Ausrüstung kaufen und sich dabei vom Bergzeit Service-Team beraten lassen. Egal ob Ihre ...

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Average Rating

2.8

/
5

101 Reviews

5 Star
36%
4 Star
8%
3 Star
3%
2 Star
10%
1 Star
44%

All Reviews

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Review Time

Simon Wilson
Disappointing online shopping experience

I had a disappointing experience with this online store. Their website states a delivery time of 3-5 days, but after 6 business days, my order still hasn't shipped. It was supposed to be a Christmas gift, and I'm uncertain if it will ever arrive. Customer support was not helpful. I recommend looking elsewhere.

1
Date of experience: Dec 24, 2025
Tammy Price
Awful customer support

I had a really bad experience with this e-commerce site. Their website claims delivery within 3-5 days, but after 6 business days, my order still hadn't shipped. I ordered a gift for Christmas, and now I'm unsure if it will ever arrive. The support team was unhelpful. I suggest shopping elsewhere.

1
Date of experience: Dec 24, 2025
Chase Morgan
Difficulties in data deletion and contact

There is no simple way to delete my data, and contacting them is also not straightforward.

1
Date of experience: Nov 20, 2025
Paul Rogers
Delivery times are misleading

The stated delivery times are completely inaccurate. I chose this company because they promised delivery in 5 days, but I waited 2 weeks and ended up spending more due to their minimum order requirement. I will never order from them again. Customer support provided vague answers when I inquired about the delayed delivery.

1
Date of experience: Oct 13, 2025
Cary Sanders
Avoid shopping here!

This is truly the worst service I've encountered from an online store. I strongly advise against shopping here. I placed an order exceeding 300 euros and never received it. Each time I called, I was met with poor service, and my order is still missing! Save your time and money by shopping elsewhere!

1
Date of experience: Oct 10, 2025
Fast delivery, no complaints

I received my order very quickly, and I don’t understand all the negative feedback.

5
Date of experience: Aug 16, 2025
Brenda
Where is my order?

I haven’t received any updates. There’s no customer service email available. Where is my order???!!! The tracking information on my account appears to be false. I've contacted the courier, and they can't locate my package using my postcode or tracking number. I've been waiting for over 2 weeks and need the item by next week for a festival. What is happening? Can someone from the team please reach out to me ASAP?

1
Date of experience: Jul 25, 2025
Received a used item

I ordered a shirt that arrived with a strong odor of sweat – clearly pre-owned. There was no return slip included, so I reached out to customer service right away. After several days of only automated responses, I was finally told I could return it. However, I still haven't received confirmation that return shipping will be covered, despite the item being defective. No apology or compensation has been offered. This was my first and definitely last order.

1
Date of experience: Jul 15, 2025
Holly Kelly
Delivery took longer than expected

I ordered a carrier on June 5 and received it today, June 19. They initially promised delivery in 3-5 days, but daily updates indicated it 'will be delivered tomorrow.' After reading several negative reviews, I contacted the courier multiple times, but they had no information. Eventually, I found my parcel at a nearby outlet, even though the app showed it was still in transit. I suggest checking your local outlet if you face similar issues, as it might save you time.

4
Date of experience: Jun 19, 2025
JL63
Claim process is extremely slow

The claim process takes an unbearable amount of time. Expect 4-6 weeks for them to even start processing a claim, even when the fault is clearly on the manufacturer’s side. Avoid this online store!

1
Date of experience: Jun 04, 2025

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Business Details

  • Der Bergzeit Outdoor-Store ist die erste Adresse, wenn es um Ihre Freizeit und Ihren Outdoor-Sport geht! Hier können Sie sicher und bequem Ihre Outdoor- und Bergsport-Ausrüstung kaufen und sich dabei vom Bergzeit Service-Team beraten lassen. Egal ob Ihre Leidenschaft dem Sportklettern, Mountainbiken, Outdoor Trekking, Freeriden oder Skitouren gilt, wir führen die richtige Outdoor-Bekleidung und -Ausrüstung für Ihre Abenteuer. Im Bergzeit Online-Shop, in unserem Outdoor-Outlet oder in unseren Filialen finden Sie eine große Auswahl aller namhafter Outdoor-Marken.
    OUTDOOR Ausrüstung kaufen bei Bergzeit. Shopping einfach und sicher . Über 50.000 Outdoor Artikel auf Lager.
    See more

  • email https://www.bergzeit.de/contact/
  • language https://www.bergzeit.de

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