bestvibe.co.uk

4.1
4.1 Based on 101 reviews

Bestvibe focused on improving sexual bliss for everyone....

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Average Rating

4.1

/
5

101 Reviews

5 Star
73%
4 Star
7%
3 Star
0%
2 Star
0%
1 Star
20%

All Reviews

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Review Time

Thomas Rogers
Frustrating Order Experience

I placed an order on October 28th and noticed no progress. After requesting a refund, they tried to persuade me to wait two months for an order that was later revealed to be out of stock. This information was only shared post-payment. I’ve sent many emails regarding the refund, and while they initially said it was a mistake and assured me I'd receive my money by November 30th, that never happened. I doubt it will happen now, as many others are in the same situation. I've contacted my bank for assistance. Please be cautious and avoid ordering, as you might end up without both the product and your money. I cannot recommend this service; it feels like a scam.

1
Date of experience: Dec 03, 2025
Peter
No Product Reservation and Refund Delays

I was informed that my product was not reserved, and I was told to expect a refund that I still haven't received. I've waited longer than promised for the refund, and communication has been very poor despite my attempts to find out what's happening. I'm extremely dissatisfied with the service.

1
Date of experience: Dec 03, 2025
Clifton Bell
Order Delays and Refund Issues

I placed an order on October 28th and saw no progress. After requesting a refund, they suggested waiting two months due to stock issues, which they only disclosed after payment. Despite sending numerous emails, I was told it was an error and that I would receive my money by November 30th, but that hasn’t happened. I’m now working with my bank on this matter, as it seems many others are facing similar issues. Please be cautious and avoid ordering, as you may end up without both the product and your money.

1
Date of experience: Dec 03, 2025
Tobias Coleman
Lack of Support and Product Issues

I placed an order a week ago, and it remains pending. I've reached out to customer support twice for updates, but have yet to receive a response. It feels as if my money has been taken without delivering the product! After reading other reviews, I’m increasingly concerned that this may be a scam.

1
Date of experience: Nov 28, 2025
Denise Coleman
Excellent Customer Service Experience

The customer service team was outstanding in addressing the numerous emails I sent with questions. They responded to each query promptly and professionally. It was truly a pleasure to interact with this service.

5
Date of experience: Nov 20, 2025
Derrick M.
Helpful Customer Service

I ordered an item that was out of stock, but the customer service team was very helpful in facilitating an exchange for another item. I look forward to shopping here again!

5
Date of experience: Nov 18, 2025
Charl
Quick Resolution for Missing Item

Upon notifying them that my item hadn’t arrived, they informed me it was out of stock. They quickly allowed me to choose another available item, which will be delivered promptly.

5
Date of experience: Nov 17, 2025
Jaylon
Positive Reviews Only Published

It appears that only positive reviews are being published. I submitted an honest review about a product that did not meet expectations based on their descriptions and the overwhelmingly positive reviews. However, my review has not been published, nor have any other negative reviews for the products I've checked.

1
Date of experience: Nov 16, 2025
Rose
Mixed Experience but Happy Outcome

I ordered my doll on October 28th and reached out for updates on October 31st and November 3rd. I finally received a reply saying it would be shipped by November 11th. By then, I had canceled my order and requested a refund, but received no replies. However, after posting this review, the company contacted me, and after some communication, I’m pleased to report a full refund was issued. It’s crucial for sellers in this space to maintain communication and stick to their promises to avoid making customers feel scammed.

4
Date of experience: Nov 13, 2025
Chris Reed
Upgraded Item Provided

Even when stock ran out, they managed to upgrade my order to a different item at no extra cost.

5
Date of experience: Nov 06, 2025

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