Review Time
They offer a 30 day return and will not have a real person contact me. If I open a new request then the AI support bot starts all over again and says it will have a live person contact me back and nobody ever does.
They also somehow charged me more than I ordered…but I did call and ended up cañcelling the order the gentleman on phone was very nice and professional and try to explain what it happened but they should not be able to add to your account without your approval so beware if it sounds too good to be true it probably is
They charged me more than what I thought I was getting. I left them a message to call me back because of this matter. They haven't returned my phone call. I misplaced their phone number, so I need to find it so I can resolve this matter. What a headache.
I ordered 2 pair of socks on December 12, 2025. In spite of the representation at the time of order, the socks did not come in time for Christmas. I have now been charged $30.85 for a VIP membership, which I did not request and do not want. Upon my objection, Besyner tells me that the funds have already been processed and cannot be undone. They*graciously* offered to cancel my (nonexistent) membership.THIS IS FRAUDULENT.
I ordered a knife sharpener one month ago. I have communicated with the company several times and they cannot provide any real information. I believe this is a scam. It has been one month.I have not received my product and the tracking number.They provided has not been updated in weeks.
When I bought something, I was enrolled in a membership. I knew nothing about. It was on my bill only after they got my credit card information. It was listed as a VIP membership with no charge. I had no idea what it was and ignored it because there was no charge. A month later my card gets charged a $34 fee for membership. I didn’t know what it was. I never asked for it. I never checked any box for it. I had no idea it was being slipped in on the bill. Be careful it will be added whether you check a box or not. You will not be able to aquire a refund after they collect without legal action. And, if you want to cancel it, it is not a simple process because they have it set up through a different company. I recommend extreme caution doing business with this company.
The Customer Service support at Besyner was one of the best experiences I've had with an on-line order. They were incredibly responsive in such a timely manner. They were empathetic to my concerns and very reassuring my order was in route. The superior quality and uniqueness of the items I ordered make me excited to gift them on Christmas Day. I will continue to shop with Besyner for future gift ideas.
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