sofasandfriends.co.uk

4.9
4.9 Based on 81 reviews

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Average Rating

4.9

/
5

81 Reviews

5 Star
95%
4 Star
1%
3 Star
2%
2 Star
1%
1 Star
0%

All Reviews

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Review Time

Terry Johnson
Exceptional service and quality sofa

I purchased the sofa last June, and the staff were incredibly helpful in arranging quick delivery after my move. It arrived in less than five days. The delivery team was friendly and accommodating, even when fitting the sofa was a bit tricky! This is genuinely the best sofa I’ve ever owned. I won't consider mainstream brands again. Six months later, I had an issue with a pillow, and they quickly arranged a replacement at no cost through social media. You simply wouldn’t get this level of service from a high street brand! I wholeheartedly recommend them for their excellent quality sofas and exceptional customer service!

5
Date of experience: Jan 24, 2026
Gavin
Fantastic product

Fantastic product - excellent price and remarkably fast service. Very positive delivery experience as well.

5
Date of experience: Jan 20, 2026
Stevie Coleman
Excellent communication throughout

Excellent communication from the moment I placed my order until delivery. It took a bit longer due to a stock issue, but it was worth the wait. The delivery team was very friendly, set up my sofa, and removed all the packaging. Huge thanks to the hardworking delivery team. Five stars all around!

5
Date of experience: Jan 15, 2026
Deanne
This sofa is truly amazing

This sofa is truly amazing. It's incredibly comfortable, made of quality material, and looks stunning. I'm in love with it!

5
Date of experience: Jan 14, 2026
Sherry K.
A huge thank you!

I want to extend a huge thank you for my experience. The early delivery after the holiday was an unexpected but delightful surprise. Special thanks to the two delivery personnel who went above and beyond to get my sofa inside, despite the challenges. Their patience and expertise were invaluable, and they helped avoid a stressful situation. We absolutely adore our sofa, and even my friends are eager to order one after seeing it. Thank you so much for a wonderful experience!

5
Date of experience: Jan 14, 2026
RB18
New sofa delivered today

Today we received our new sofa. Although delivery took a little while, our living room now feels very cozy. Just a note to be cautious when ordering corner sofas regarding left and right corners.

5
Date of experience: Jan 13, 2026
Maxime6435
Outstanding service

From visiting the showroom to rearranging delivery and the actual delivery, the service was outstanding. Great advice in the showroom about fitting the sofa and addressing considerations I hadn't thought of. Even last-minute changes to my delivery slot were handled smoothly. The delivery team was patient while we prepared to fit the sofa through the window and ensured everything was tidy. Highly recommend!

5
Date of experience: Jan 12, 2026
Laura P.
Easy and smooth process

An easy and smooth process. The sofa was delivered within 12 days of ordering. It's an amazing sofa!

5
Date of experience: Jan 09, 2026
Bibiche17
Exceeded my expectations

This sofa exceeded my expectations. The design is sleek and stylish, the cushions are firm yet comfortable, and the fabric feels both durable and soft. Assembly was straightforward, and delivery was seamless. It’s perfect for relaxation.

5
Date of experience: Jan 09, 2026
Molly Anderson
Top-notch customer service

10/10 for customer service from start to finish! Definitely recommend.

5
Date of experience: Jan 06, 2026

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