Review Time
Exceptional service, friendly and efficient. The experience was seamless and straightforward, with no complications whatsoever—just a simple and hassle-free transaction. Thank you to the team, especially the representative, for all the assistance!
I sold this young lad a car a few years ago , i was impressed the way he dealt with the sale , then a few months later i bought a car off him , i had it for 2 years ,i sold it back to him ,he gave me a really good price for it, it tells me he has really worked hard to get where he is now he is fair and trustworthy if he had a car i liked i would sure deal with him again , good luck mike
Alex was amazing all the way through the process of purchasing my second car. There was no pressure or pushiness when coming to look at a vehicle from any of the staff which is something I do really appreciate. Alex was very kind and helpful when I purchased my Volkswagen Golf. He offered to fix any imperfections and answered all of my questions before I brought the car home which was amazing and the car looks and feels practically new. The process was quick and very straightforward, great company and staff.
This has got to be one of the best car sales in Cardiff.The sales team look after you and give great service.The vehicles are presented to the very best valeting and are presented well.The part exchange price given is the highest around many of the garages.
Dealing with the absolute gents at birchwood motors has been a pleasure. I part exchanged my 420d for the dream car of mine which was an M4. I was looking at the car for a while so took the plunge and went down, I was offered a reasonable deal for my 420d and wasn't far off the private sale price in my head at the time.The new M4 was sold to me with an 11 months MOT and warranty for a year (same cost as it would be on a fiesta) for a performance car was a no brainer so paid the extra. The new M4 is so clean for a 2015 plate and at 30k miles it's only just broken in. Paintwork is immaculate and the spec is something else with the colour combo. Alex the sales rep introduced me to the car, went through the extras and let me start it up on Sunday evening (26/10/2025). After agreeing to the deal on the Tuesday (28/10/2025) I had the car by the Friday (31/10/2025). After calls with Morgan (director) and Alex (salesman) they held the car for 2 days for me so I could get the funds, transfer private plates, sort tax and sort insurance out by the Friday. Honestly down to earth men who are striving in the motor trade down there at Birchwood Motors ltd. Their service, politeness, willingness to be patient and making the exchange swift is exceptional, second to none. Had the car a week and beaming from ear to ear. Absolutely made up with the car, possible deals in the future could be on the cards as I was so impressed. 5 ⭐ #MphwoarThanks all involved. Mark Harris
I used birchwood Motors this week to part ex a car for a new one. They were great, Conor who I dealt with couldn't have been more helpful and was great at communicating and helping me organise collection etc. Would happily buy from. Them again, top work
Whilst in the middle negotiating a prospective purchase, the plug was pulled on me by them. No notification to me of such ,I found out that the purchase price had been hiked up 600 pounds by revisiting the web page. I would have expected notification of this, but to keep me out the way this is what they did.Customer service and respect is lackingBe careful of negotiating with them.
I saw a vehicle on the website and went to view it. I was able to test drive the car there and then. There were a couple of minor issues which I identified. Those were sorted to include brand new rear discs and pads and the vehicle was serviced. All round the service from Alex was excellent and I am very happy with my purchase, which was seamless. Also what I liked was there was no hard sell and I wasn’t pounced by a member of staff as soon as I set foot on the forecourt. I was free to wander and browse their stock. Would definitely take a look at their stock next time I come to change.
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So, Why Birchwood?
The year was 1967 and my grandfather ‘Pops’ had taken his first steps into the world of cars, starting exactly where anyone would in Cardiff at the time, City Road.
Beginning his journey as a mechanic and working his way through the ranks he became owner of his own showroom located in the heart of the road of a thousand cars. Called ‘General Motors’ he seemed to think using the name of a popular American manufacturer at the time might generate some attention, and it certainly did.
He would work tirelessly day and night trying his upmost to be the best, not the biggest, not the cheapest, but the best.
It was his passion, and everyone who knew him could agree on one thing, he achieved his goal. My journey began in much of the same way, I started as a Saturday boy cleaning cars and now I own Birchwood Motors, and like Pops, I don’t desire to be the biggest, I don’t desire to be the cheapest, but I DO desire to be the best.See more
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