royaldistributing.com

2.3
2.3 Based on 7 reviews

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Average Rating

2.3

/
5

7 Reviews

5 Star
25%
4 Star
0%
3 Star
0%
2 Star
13%
1 Star
63%

All Reviews

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Review Time

Extremely disappointing experience.

Extremely disappointing experience. I ordered gloves and a helmet on January 3rd, and was told they would ship on the 8th. Instead, they keep taking and refunding my money. I was informed that I couldn't cancel the order as it was supposedly ready for shipment. Now, they've canceled my glove order, claiming they're out of stock, after holding my money for nearly two weeks. When I called, I was assured my items would ship soon. Now, they say the gloves are unavailable, while still holding my payment for the helmet, which I suspect will face the same issue. I regret not going to a store directly. This has been a frustrating experience, and I will not be purchasing from them again. Many others have shared similar stories. We needed these items for our snowmobile trip. What a terrible situation. I was misled during both calls about shipping. If you want your items, I strongly advise against purchasing from this company.

1
Date of experience: Jan 16, 2026
Gwenda Cooper
Awful experience with the service

I had a terrible experience with the service. I ordered gloves and a helmet on January 3rd, and they said it would ship on the 8th. They kept taking and refunding my money. When I tried to cancel, I was told it was already for shipment. Now, they have canceled my gloves, claiming they are out of stock after holding my money for almost two weeks. I called and was assured my items would ship soon. Days later, they said my gloves were out of stock, and they are still holding my money for the helmet. I wish I had just gone to a store. I will never use this service again. This is absurd. Many others have shared the same experience. We needed these items for our snowmobile trip. What a frustrating situation! They misled me during both calls about shipping. If you want your items, avoid this service.

1
Date of experience: Jan 03, 2026
Service has declined

It used to be that if I ordered before 3 PM, I would get my items the next day. Then it started taking a couple of days, which was still acceptable. Now, they say it will ship in three days, but after four days, it still hasn't left. Calling them is pointless; I get no information and the representatives are rude. They won’t let me cancel my order even though it hasn’t shipped on the promised date. On the fourth day, I received a tracking label created, but it still hasn't shipped. It’s now Thursday at 1 PM, and it won’t arrive before the weekend. For snowmobilers, a week is crucial; we might only have 5 or 6 weeks of good conditions if we’re lucky. Consider ordering from other sources instead.

1
Date of experience: Dec 18, 2025
Ebenezer R.
Declining service over the years

The service has been getting worse over the years. Shipping takes an eternity, even if the store is just three hours away. The customer service is also poor when you call. I’ve been a customer for eight years, but I’m done now.

1
Date of experience: Dec 09, 2025
Bubba Scott
Ordered snowmobile parts

I ordered a snowmobile track and shock. The track arrived on December 11, but I have no idea where the shock is. I tried calling multiple times, but nobody answers, and they won’t provide any updates. I should have purchased parts from another source; it would have been faster, and I could have been back on the trail by now.

2
Date of experience: Nov 27, 2025
Dutton Brown
Positive first-time experience

As a first-time buyer, I didn't check the reviews but I'm glad I didn’t. The prices were excellent, and they had items that other places didn’t. Even when I ordered the wrong part due to not reading the description properly, the return process was effortless. I would definitely do business with them again. Cheers!

5
Date of experience: Aug 15, 2025
Fletcher Lewis
Issues with my order

I placed an online order on September 25, 2024, but as of today, November 18, I still haven't received it. I've called eight times and emailed five times. I received confirmation from a representative about canceling my order and preparing a full refund, but I haven't seen the refund yet. I spoke to another representative on November 15 who gave me a tracking number that turned out to be false. This morning, I was told my order would arrive soon. It's unbelievable. On November 22, I finally received a refund for the full amount, but it took two months to resolve.

1
Date of experience: Nov 17, 2024
Laurence H.
Perfect fit for headlight visor

The headlight visor arrived quickly and in excellent condition. It fit my motorcycle perfectly.

5
Date of experience: Apr 19, 2023

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