Review Time
My 4th package from there and I don't think there's anything to complain about given the uniqueness of this service. There can be sometimes delays in packing and other requests but you'll get a notice about it and I think it was only due to revoking the tariff storage time and thus the temporary increased amout of requests. Dispatch was very quick and I chose vacuum packaging for a clothing bundle that I ordered so it was compressed (in 1 "small" amazon vacuum sealed bag) very effectively for the amount and volume of the clothes I ordered :D I think the price for the vacuum is reasonable as well.
It has now taken 19 days to ship, I understand the understaff and it takes time to train new employees, but this has been about 4 months since the longer business days to process the consolidation. I am getting the feeling that Blackship uses this as an excuse to push customers to pay priority fee. I have been patience even it takes 16 days but seeing the number keeps increasing doesn’t seem right to me, it has been months and there is no explanation from Blackship how they are going to resolve this issue, I have been using their services for over 4 years and this is frustrating that I am seeking for other forwarding company.I do hope they can train more staff to help with this issue.
Usually, I would have given Blackship 5 stars. However, with the recent delay (last I checked it's 19 working days), I'm afraid I cannot rate it as 5 stars as usual. At least until the delays return back to normal (...or a reasonable time frame, like 5 WDs or something), I will be forced to use another forwarding service for the time being.
Positive points- Providing of photo and weight upon receipt of package (free of charge)- Allowing to personalize for shipping- Availability of several shipping options such as FedEx- Well packed, not overpacked in too big box and/or too much (unneeded) protectionNegative points- The consolidation time takes extremely long. I understand it can take about a week, but almost 3 weeks as a standard is way too long. This really is a dealbreaker for me. There is an option to pay extra for fast service, but this feels a bit strange. It shouldn't take this long to begin with. I hope they improve on this over time.- Service fees easily add up - fee per package received, consolidation fee, ... However it's good that they allow you to climb up in their system and/or take a subscription to enjoy less or no fees.- You're billed in USD. As a European I'm not really a fan of the idea. I'd prefer being billed in Japanese Yen or my own currency. I also did not really like the shipping fee being automatically paid without having seen the total beforehand, especially because it ended up being more than I expected.Overall it was a good experience, I received my items as promised. They did what they promise to do. But for the amount of fees I expected a faster service. If they can improve on the negative points I would consider using them in the long run.
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Here is a robust, keyword-optimized description for Blackship.com, designed to capture search traffic for terms like "Japanese forwarding service," "reshipper Japan," and "Japan address."
It maintains the professional tone of the Japan Rabbit description but focuses on the "DIY" aspect that separates Blackship from a proxy service.
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### Blackship - Official Trustpilot Description
**Blackship is the premier package forwarding service from the creators of White Rabbit Express, designed for those who want full control over their shopping in Japan.**
While our sister service, **Japan Rabbit**, buys items *for* you, **Blackship** puts you in the pilot seat. We provide you with your own personal Japanese address, allowing you to shop directly from thousands of Japanese websites—even those that don't ship internationally—and have your items forwarded to your doorstep anywhere in the world.
**Your Personal Address in Japan**
Sign up in minutes to receive a unique address in Yokohama. Use this address to shop on your own terms at your favorite Japanese stores, including:
* **Marketplaces:** Amazon Japan, Rakuten, and Yahoo! Shopping.
* **Fashion & Streetwear:** ZOZOTOWN, Uniqlo, GU, and exclusive boutique brands.
* **Collectibles & Hobbies:** Surugaya, Pokemon Center, Animate, and Bandai.
* **Crowdfunding:** Makuake and Campfire campaigns.
**Why Blackship is Different**
We go beyond simple reshipping with industry-leading features designed for serious shoppers and collectors:
* **Smart Consolidation:** Combine multiple packages from different stores into a single shipment to save up to **50% on international shipping costs**.
* **90 Days Free Storage:** Take your time to shop. We store your packages securely in our climate-controlled warehouse for up to 90 days free of charge, giving you ample time to wait for pre-orders or build a haul.
* **Customization Requests:** We offer specialized handling options including **Photo Requests** (to verify condition before shipping), **Price Tag Removal** (for gifts), **Invoice Removal**, and **Discreet Packaging**.
* **Rewards Program:** Earn points with every shipment through the **Blackship Rewards** program to unlock shipping discounts and exclusive benefits.
**Flexible Shipping & Local Pickup**
We offer a wide range of shipping carriers to suit your budget and timeline, including **FedEx, DHL, and Japan Post** (EMS, Airmail, Surface). Uniquely, for customers visiting Japan, we also offer a **"Pick Up from Blackship"** service at our Yokohama facility.
**Trusted by Thousands**
With a 4.9/5 rating and over 1,600 reviews, Blackship is the trusted partner for anime fans, car enthusiasts, and global shoppers who demand speed, safety, and transparency. Our intuitive web app makes managing your inventory and customs declarations effortless, backed by our English-speaking support team based right here in Japan.
**Shop Japan. Ship World. Blackship.**See more
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