Review Time
Communication with this company is via a bot. The scales are cheap, plastic rubbish and the Hume app does not sync with an iPhone 17 Pro. I lodged a complaint with PayPal when Hume would not give a return address for me to send back their faulty product. I provided video and photographic proof to Hume that the scales did not work. In fact, they are useless as normal digital scales, showing a different weight for the same person weighing again within minutes with the scales in exactly the same location. Proof of this was also shown to both Hume and PayPal. In one email, Hume Health advised the multiple circumstances that would require offloading and reloading the Hume app, so the problems with the scales are well-known to the company. Another excuse I was given for the scales not being able to read body composition data was that my feet could be dry and it was suggested that prior to stepping on the scale, I should dampen my feet or apply body lotion to the soles of my feet before use. The ridiculous responses were inflammatory when hundreds of dollar were at stake. After weeks of emails back and forth between me and the AI at Hume, with very poor and delayed responses from Hume, I was given an Australian address to return the scales at my cost, but was told to close the claim with PayPal before Hume would consider refunding me. I thought that once the scales were out of my possession and control that I would be at a disadvantage at this point, as it seemed resolution of my complaint to PayPal was close. I had sent everything I could find, including the ridiculous emails between myself as a human and the Hume Health bot. However, infuriatingly PayPal yesterday gave me a resolution which involves me sending the scales to Hume at my cost, despite the proof of a faulty product I have already provided. Hume has now advised through PayPal that they will refund my money as long as I return the scales to an address in the USA at my cost. The cost to do this will be in excess of A$100 to send faulty scales to the USA when the scales came to me from New South Wales in Australia. I have read many reviews on Trust Pilot where people have decided to try to get their money back and have paid the postage and Hume has reneged on the arrangement and no refund of the purchase price was given. So customers are then out of pocket for the initial purchase price plus the postage. I am disgusted with Hume Health and blindsided by the outcome from PayPal. Hume Health is obviously scamming people. I don't know what to do next but it just seems wrong that Hume Health can continue selling scales that do not work - they are significantly different to the product that is described - and they are at this stage getting away with it. And I foolishly believed there was a buyer guarantee with PayPal. Maybe the AI bots from Hume Health and PayPal got together here, because all of the communication has been drawn out, unclear and difficult.
The pod requires you to have an iPhone or iPad (or similar). The data is only stored on that device (app). It does not upload to the cloud and cannot be viewed on any other device (unlike the Fitbit). For the majority of people in the UK we take our weight in Stone and pounds. Because the weight is not decimal, ie 14lb to a Stone, the app/pod cannot cope with this and converts the weight to a digital measurement. This creates errors in rounding and therefore an inaccurate weight.Whilst the app/pod does give you a lot of info to get anywhere you need to subscribe to their service, extra money…As for the band, well that is another story. It was delivered last week and wouldn’t charge from day one. It came with a 2% charge but that ran out quickly and whilst all the lights came on when connected to the charger it still wouldn’t hold a charge. I have emailed 3 or 4 times and despite sending photos and a video I keep getting asked to read the manual and send in additional videos and photos! Just so frustrating, it doesn’t work, period.Personally I wouldn’t buy either given the choice again.
Not only is the pod INACCURATE, with a different reading each time, and even that reading was way out and wrong. I went to return it after 2 days. I have emailed them 4 times and still haven't received a reply on how or where to return it. If I just return it to this Mickey Mouse company address on their robot chat, I can see what will happen. It is now with the bank and Paypal
I don’t even know where to begin. Conflicting data is everywhere. I have both the scale and the band and I wish I didn’t waste my money. Been using it for weeks. One thing says that it can’t collect any sleep data. Then you go to the next tab and it says all of your sleep data there. Each tab tells you a different story. It’s so confusing. Highly recommend you stay away from this product.
The Hume Health Smart Scale is an absolute con! Do not believe the hype regarding this product. It was recording a weight for me on days when I was not weighing and always heavier than my actual weight. It was also telling me that I was too sedentary at only 300 steps a day when in actual fact I walk between 5 and 8 miles a day with my 2 dogs. Customer Service do not reply and I have had to involve my credit card company to help me get my refund even though I returned the product well within the returns deadline.
Rubbish. It gives random readings on body fat when it actually does work.... Apparently yesterday i lost 3% body fat... it even asked me if I want to record some measurements as they differ vastly from the ones before!!! I have 2 other measurements on the go that are consistent!! I I keep daily track of my weight and body fat % and thought this would help. Just faulty. To make things worse the AI driven customer service - i'm now on my 10th email has just sent me the original response back.... it's like i'm in a circular conversation with a robot... and i need to pay for the shipping back!!
While the product seems like it would be fantastic based on the two times I was able to use it, the connection via Bluetooth is spotty at best. I was able to connect twice and haven't had any luck since. I have unpaired the pod in the app and attempted to re-pair again too many times to count. I have deleted and reinstalled the app. I have rebooted my phone. I have turned Bluetooth off and on. The scale itself appears to be working, but it is failing at one if its most basic features, which is consistently connecting to my phone so I can view the data. Also, there is no "tap to wake" feature. I have to fully stand on the scale and begin weighing before the screen comes on, and I very rarely get the double zeros when I step off to attempt connecting. In short, it's unreliable. Effectively, it's an exceptionally expensive passive digital scale, something I could get from Amazon for around $15. To top it off, they refuse to honor their return policy.
I’ve received numerous emails from Hume, but after a week I still haven’t received the scales I ordered. Would not recommend them based on their poor delivery service. Amazon = next day. Why not Hume? Not good enough for the money spent.
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Experience the future of wellness with the Hume Health Body Pod, a revolutionary solution designed to recharge, restore, and revitalize your body. This advanced body pod uses cutting-edge technology to promote relaxation, improve circulation, boost metabolism, and support overall recovery. Whether you’re aiming for stress relief, faster muscle recovery, or enhanced energy, the Hume Health Body Pod delivers results you can feel. Step inside and unlock a personalized wellness experience that aligns with your body’s unique needs. Don’t just settle for ordinary self-care—upgrade your health routine with the Hume Health Body Pod and feel the transformation from the inside out.See more
