Review Time
Be wary and on top of it if you think you may return an item you order from them. Their return period is 30 days from order date, while they claim to have a "30 day home trial" on the product page (this is deceptive and misleading marketing). On day 30 (after order date, not date of receiving the item) I went to their start a return link and it stated my item is out of the return window. I submitted a support ticket to return the item, but it is after hours of their operating times, so I will wait to see if they can help assist with the return.
Be wary and on top of it if you think you may return an item you order from them. Their return period is 30 days from order date, while they claim to have a "30 day home trial" on the product page (this is deceptive and misleading marketing). On day 30 (after order date, not date of receiving the item) I went to their start a return link and it stated my item is out of the return window. I submitted a support ticket to return the item, but it is after hours of their operating times, so I will wait to see if they can help assist with the return.
The reviews for the air purifiers are great, so I wanted a Blue Signature. Price on the website is £319 at checkout - tried to check out twice (only option seems to be with Paypal) but when the authorisation for my CC comes through its for £383. Tried again, same result so didn't order. Messaged customer service, no reply. Got an automated 'we saved your basket' email here is a code for 10% off. Tried again, code was not valid. So based on the disastrous inability to actually purchase the product at its stated price it sets alarm bells for future interactions!
I needed my first replacement filter for my Blueair 3250i. When I went to "check out" there was only ONE payment option.... Paypal. I'm not a fan of Paypal so I searched for a credit card option..... I found one, only to discover it was going to be used to setup a Paypal account! If I had known this when I was looking to buy an Air purifier I would not have bought the Blueair unit. I tried to post my experience on their review section on their website and they took it down.Suffice to say I will not be purchasing any Blue air products in the future.
I have gone through three Dream Well Humidifier H76i units in three months. One lasted 2 months, one lasted 3 days, the last one didn't function from day 1.Save your money, this company cannot make humidifiers. Their air filters are fine.
I have been using Blue air for years and generally like their quality. I ordered an air purifier for my mother without really measuring. When it came it was too big. I called to do an exchange and they said they don't do exchanges but did a return without any cost to me. They also helped me with another purchase, I was off the phone in 10 minutes (no bot) and then she sent me an emailing detailing everything we just talked about with instructions again. We don't get that kind of customer service in the US anymore. I was thoroughly impressed.
Customer service is really bad, blueair do not reply to emails or reply to customers full stop! They supposed to be replacing my current one as the lead cable has popped out , no contact with them for a week now. The cable becoming dangerous is not necessarily new to these purifiers. It's a common flaw with the product. Buy a purifier, yes. But don't go for blueair.
Interesting that I wrote my review on Blue air's site and they would not post it because it was negative. My filer "dust Magnet" was delivered damaged, they ignored my many emails with pictures and I had to call them many times to get them to ship a new one.(not received yet) just awful customer service, there are many equal to and greater filters less expensive do your homework. A deceitful company is not to be trusted, false reviews on there website to drives sales, shame on you.
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Air purification company. innovated with love in Sweden. Our top-rated air purifiers feature HEPASilent™ technology & are designed to fit your sense of style.
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