Review Time
Ordered a box frame direct after seeing what I wanted on ebay. Payment went through ok, and first thing the next morning I had 3 seperate emails confirming the order, sending the invoice, and confirming shipping with a tracking number.In the afternoon I get an email saying my order had been refunded, with no explanation or apology, apparently AFTER my order had been dispatched. I emailed that evening to ask for clarification, and hopefully get an apology, but had no response for the whole of the next day (today), and am still waiting. Good customer service obviously isn't a priority
Even though my order arrived quickly and product ok, I had an issue with the width of the frame as it is not what was stated in the description of the product. I have sent two queries on their website contact form, but apparently they have not been received even though I received email confirmation of the submission. I have emailed twice, and spoken with customer service once - emails not being answered, was told yesterday they would phone back but they haven't, and now today they have not answered there phone. Very disappointed.
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