Review Time
Quality has always been my priority, for my publishing and for my authors, and BookVault delivers it better than anyone in the POD space. The entire experience, from uploading designs to receiving support from their team, is seamless and genuinely premium. Kayleigh, in particular, has helped me resolve multiple issues, from integrating BookVault with my e-shop to answering delivery enquiries quickly and clearly. Orders to the US arrive fast and efficiently. Hardcovers to Australia take longer, but the paperback turnaround remains strong and reliable. The bespoke quality is stunning. The look, the feel, even the smell are tangible, and the difference is immediate.
Arron Lovett was incredibly helpful in providing quick resolution to both my barcode issue as a print issue. I really appreciated the customer service, having been new to process and I needed the resolution quickly pre-release.
I’m a start-up customer, and I’m glad I chose Bookvault as my POD printer. They were responsive and informative with my beginner questions, and my first “proof” printing went flawlessly. The print quality was excellent and the cover was beautiful. Then, when a complex technical issue developed relating to computer instructions for the printing of my book cover, Arron Lovett of Bookvault customer service wasted no time or effort to resolve the issue. He again was responsive, patient, and made sure the covers with errors were replaced on a timely basis. My newly printed books meet all my expectations, and I now have confidence to push ahead with my book marketing.
Arron Lovett was incredibly helpful in providing quick resolution to both my barcode issue as a print issue. I really appreciated the customer service, having been new to process and I needed the resolution quickly pre-release.
I've been using bookvault for almost a year and not only is the quality of these books amazing but the customer support team is as well. Kayleigh in particular always goes above and beyond anytime a issue arises and I'm so grateful for her timely responses and her kindness anytime we speak as well. She is always eager to help and solve the problem at hand. I cannot recommend bookvault enough.
My experience with Bookvault has been a learning experience and I'm glad that I took the plunge. The online system may not be the most modern and intuitive, but it works. I'm sure this helps with keeping prices low, which I am absolutely in support of. They were clear about the printing and shipping time estimates and delivery was in the window they clearly specified, so for a print on demand company with years of experience and lots of repeat customers, I'm going to give Bookvault a thumbs up. I worked with Kayleigh, who communicated well and was very helpful. She answered all my questions, and was patient with me, even through my relative ignorance about how their system worked at first, as I'm new to the book-authoring and publishing process. I will say this...I would recommend Bookvault to other self-publishers who are conscious of cost and want a dependable system. I'm going to stay onboard for the foreseeable future and have appreciated the service and transparency regarding what to expect.
While Bookvault is not set up to respond quickly to inquiries (especially on weekends and holidays), their representatives do give excellent service. I've been helped by both Kayleigh and Arron and have been pleased with both. Arron has guided me through several difficult roadblocks as I've navigated the process of setting up my books for printing, ordering copies, and hopefully soon releasing them to the public. The process is not intuitive, and their assistance has been invaluable. I'm grateful for their help.
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Bookvault is a print-on-demand service designed to be the perfect all-in-one platform for indie authors and self-publishers. Bookvault promises high-quality printing with industry-leading binding choices. Upload your titles today and begin selling through retailers such as Amazon and The Great British Book Shop or set up your automated online store using our eCommerce integrations with Shopify, WooCommerce and many more.See more
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