Review Time
If you’re thinking about playing on Borgata Online Casino, don’t. Seriously—save your time, your money, and your sanity.
There is absolutely zero incentive to stay. No meaningful freeplay, no appreciation, nothing that makes you feel valued. Other casinos at least try to keep their players—this one acts like you don’t exist.
Customer service? Practically nonexistent. Emails go ignored for weeks, sometimes completely unanswered. When you finally do get a response, it’s generic, unhelpful, and feels like they didn’t even read your issue. I’ve sent detailed explanations, recordings, proof of problems—and it goes nowhere.
And when they do give you anything—like a small $25 freeplay—it feels completely pointless. The bonus play doesn’t behave like normal gameplay. It’s as if you’re playing under a different set of conditions where winning is nearly impossible. The way it runs makes it feel heavily restricted, like you’re being controlled into losing whatever they give you. So even the little they offer ends up being meaningless.
The worst part is when there are actual issues with the platform. Games glitch, sessions cut out, or things just don’t feel right—and instead of resolving anything, they just brush it off. No accountability, no urgency, no effort to fix things or make it right.
Compared to other online casinos in Pennsylvania, Borgata is way behind. Other platforms offer consistent bonuses, real VIP treatment, and responsive support. Borgata offers excuses and silence.
Bottom line:
If you’re a serious player, this is the last place you should be. They don’t reward loyalty, they don’t support their customers, and they clearly don’t care if you stay or leave.
If you’re thinking about playing on Borgata Online Casino, don’t. Seriously—save your time, your money, and your sanity.There is absolutely zero incentive to stay. No meaningful freeplay, no appreciation, nothing that makes you feel valued. Other casinos at least try to keep their players—this one acts like you don’t exist.Customer service? Practically nonexistent. Emails go ignored for weeks, sometimes completely unanswered. When you finally do get a response, it’s generic, unhelpful, and feels like they didn’t even read your issue. I’ve sent detailed explanations, recordings, proof of problems—and it goes nowhere.And when they do give you anything—like a small $25 freeplay—it feels completely pointless. The bonus play doesn’t behave like normal gameplay. It’s as if you’re playing under a different set of conditions where winning is nearly impossible. The way it runs makes it feel heavily restricted, like you’re being controlled into losing whatever they give you. So even the little they offer ends up being meaningless.The worst part is when there are actual issues with the platform. Games glitch, sessions cut out, or things just don’t feel right—and instead of resolving anything, they just brush it off. No accountability, no urgency, no effort to fix things or make it right.Compared to other online casinos in Pennsylvania, Borgata is way behind. Other platforms offer consistent bonuses, real VIP treatment, and responsive support. Borgata offers excuses and silence.Bottom line:If you’re a serious player, this is the last place you should be. They don’t reward loyalty, they don’t support their customers, and they clearly don’t care if you stay or leave.
I play casinos online all the time and I have to say borgata online has to be the worse I play the slots and the machines does extra spins just to repeat the same thing when going to another machine you have to keep logging back in the only thing that runs smooth is their deposits no winning if your a person who plays online try BET RIVERS the machines are smooth the withdrawals are quick the winnings are great and their promotions are worth the play BORGATA IS THE WORSE CASINO IVE EVER PLAYED NEVER AGAIN
So after being dissatisfied with the support I got for me losing out on a $1 daily spin winning, Borgatta has decided that my “freedom of speech” by writing a review about so said dissatisfaction that they suspended my account indefinitely. Repercussions about my 5th amendment will not be tolerated and over $1 win that a company would lose money from me playing over that. Do NOT use Borgatta casino… I would give no stars if I could. As I am seeking legal counsel.
this is by far the worst on line gambling site I have played! I play on them all daily! my code wasnt accepted the first deposit so i was not awarded the 1000 spins! I then gave the another chance. I deposited $60 they acccepted the promotion code this time. I didn’t win anything with $160 dollars! But then I played the 300free spins the gave me at .10 cents, I didn’t get the bonus not one time on kong 3 the game they made me play. Not only that out of 300 free spins over 3 days i won $14.00. This is the worst online experience i’ve ever had!
When you go to deposit they have a 50% match with a minimum of $10, multiple times I have applied the bonus and deposited $100 or more multiple times over months and never is honored, don’t run promotions if they aren’t going to work, customer service refused to do anything. Probably lost thousands in bonuses. Scam casino
This is probably the worst payout online casino out there....3 years of playing you MIGHT win ok after thousands of dollars but will only be a hundred or two... stupid me realized after such a long time try to give them more chances. Save your money there are better sites out there.
I have been waiting days to receive my withdrawal. I have called even used the chat and they keep telling me they need to validate it is me. I sent my drivers license then they said they wanted a picture of me with my id.I have played on many gaming sites and never had any issues. I am very disappointed with the customer service I received especially when I really enjoyed playing the games.I am very nervous about playing now worried they won’t payout in the 24 hours they post.I hope whoever oversees the service does something to make it better for the customers.
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