Review Time
I placed an order on January 14, 2025. I received an email with my order number but have not received a shipping confirmation. It is now the 27th and still nothing. I have sent three emails to customer service and nothing. I have ordered several times in the past and had no issues. What is going on?!
I was devastated when they closed Boxed. We used them for 90 percent of our household needs. Flash foward to this summer a glimmer of hope, they have returned. While they were working on glitches I was still beyond happy that they are back. One glitch was an item I ordered was accidentally replaced with another, but thw customer service was amazing. Not only did they give me a refund they also sent the right product when it was back on stock. I live probably 2 hours away from them (which i never knew until this) and they hand delivered the product. Could you imagine talk about amazing personable customer service!!!! Thank you Boxed and welcome back!!!!
I placed a very large order and this will be my last one. Things were just thrown in the box together heavy with light fragile items. They were shipped all the way cross-country and it looks like the boxes were drug under the truck instead of riding inside the truck. when the delivery guy dropped them off, They were just thrown on my porch upside down. I sent a message to the Company and i asked for a refund of all of my crushed food items. This is supposed to be a convenient way to shop. I suggest you just go to the store and pick the items up yourself. Don’t bother with this company because they obviously don’t care.
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Boxed delivers all the products you love in bulk, for the smallest prices. Shop on boxed.com and download our iOS or Android app for your grocery, beauty and household essentials.
