Review Time
I would not rely solely on the advertising. In my case, the items were not stored in Amsterdam as suggested, but in Amersfoort.
It was also not possible to collect my belongings “anytime.” I was informed that I had to wait two weeks for delivery, with a transportation cost of €194.
Self-collection was technically possible, but only at a facility outside Amsterdam and within a 30-minute time slot in the morning.
Overall, the process of putting items into storage was very easy, but retrieving them was considerably more complicated and restrictive than expected. Future customers should clarify storage location, access conditions, and delivery timelines in advance.
I have had a very bad experience. I stored a set of items (among which several boxes and a bike) for a few months, with the aim to eventually transport everything from The Netherlands to Spain. I arranged the pick up and transportation of all my items with an external agency, given I needed to move all my things to a different country. On the day of the pickup, Boxie24 couldn't find my bike. So, the delivery agency had to pickup everything else and leave. On the same day a few hours later they searched and found the bike in a different location. But it was too late for the delivery agency who had already left. I asked Boxie24 to pay a refund for the cost I would encounter to transport the bike to Spain. I know Boxie24 by policy only covers transportation within the country, but I had already paid a considerable amount of money to arrange the delivery to Spain and I didn't want to pay twice the same amount because of a mistake that was out of my control. Both the person via email and the agent on the phone were completely unhelpful. In particular, I found the person over the phone so rude. They kept telling me "you chose to transport all your things to Spain." Yes, I did, and I also paid for the service, which I wanted to pay once given how expensive it is. They offered me 50 euros refund, when the cost to transport all my things to Spain was 30 times that amount!! The guy over the phone did not offer me any alternative solution, nor the person over email. Completely useless and unfair. I still can't believe they would not offer a more decent solution for a mistake that was their responsibility. I highly discourage anyone to use this service.
UPDATE
The issue was only 'resolved' because of the kindness and flexibility of my external delivery driver, not because of Boxie24’s systems. Had the driver left and not been keen to pick up the bike on a different time, I would have faced massive additional costs for a mistake that was entirely on Boxie's side.
My review reflects the stress of being told an item is missing during an international move and the rude, dismissive attitude of the staff on the phone. A 50€ offer doesn't account for the cost for the delivery and the hours of crisis management I had to do from another country because the team couldn't locate at the time of pickup a bike that was supposedly just in the stall.
The team is approachable and responsive. My inquiries were answered almost right away. There are areas for improvement, but overall, it's satisfactory. I find the monthly fee a bit higher compared to a storage unit I have in another country, which I can access freely without additional costs or appointments. That said, I appreciate the full/partial return option and the online planning tool. However, I'll have to see how it goes when I want all my items returned, ensuring there are no damages or hidden fees.
The service is clear and friendly. Excellent communication from the pickup team during the collection and from the representative afterwards to ensure everything went smoothly. I made an error with the scheduling, and they were very accommodating in arranging an additional pickup.
I recently stored my belongings as I'm going abroad for a while. The service prior was outstanding—they thoroughly answered all my questions. The night before pickup, I received a clear update about the arrival time, and they were punctual. During the loading, they handled everything and even assisted in wrapping certain items for added protection. Overall, a very pleasant experience at a great price. I highly recommend this service for anyone in need of storage.
The team is very approachable and responsive. My inquiries were answered almost right away. There are areas for improvement, but overall it's quite satisfactory. I do find the monthly fee a bit higher compared to a storage unit I have elsewhere, which I can access freely and without needing an appointment. That said, I appreciate the full/partial return feature and the online planning tool. I will see how it goes when I want all my items returned, provided there are no damages or hidden fees.
Overall, I had a pleasant experience. They efficiently picked up and returned my items. The representative was very helpful and responsive to my questions. A great option for storage with minimal worries, everything returned in the same condition it was sent.
I've been using this service since the pandemic began when I needed to store my belongings. Setting everything up was straightforward and organized—an itemized list of my boxes and items. They called ahead to see if they could arrive early during pickup, which was appreciated. The team was quick and professional. Recently, I asked for some paperwork regarding my account, and it was provided without any issues. I'll be moving back at the end of the year and hope for a smooth delivery of my belongings.
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Boxie24 Storage is a full service and on-demand storage solution. You pack, we pick it up and deliver it to your storage unit. When you need your items back, we deliver to you within 24 hours.
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