Review Time
idid not hoe easy it was whit box now and was as i fool order whit different couiers
that package never came i have other 4 to pick up this week going to be busy
And dont forget TrustPilot
They took my package back and forth in Greece, I was supposed to pick it up from Athens according to them when I ordered the parcel to Hungary. When I contacted them (3 times at least, only once did they respond) they just said they can't do anything about it. F them honestly
This is by far the most frustrating courier service I've encountered. I attempted to reach their customer support for days, but received no response. I opted for a callback, yet nothing happened. The most ironic part is that when you call on a Saturday, their voicemail states they are open, only to be immediately disconnected. Truly disappointing.
This delivery was handled with extreme carelessness. The box had numerous 'FRAGILE' labels, yet it arrived damaged with broken items inside. The contents, solid ceramic pieces wrapped securely, should not have broken unless subjected to severe impact. This reflects reckless handling and a disregard for professionalism and respect for customer property. Ignoring such clear indications is unacceptable and raises serious questions about the handling of packages. I recommend others think twice before using this service for valuable or delicate items.
I reside in the city and my parcel was sent to a locker far from my address. As a person with disabilities, I was unable to retrieve it, leading to its return. I attempted to reach out for assistance for a week but only communicated with chatbots. I would advise against using this service.
This delivery was treated with shocking negligence. Despite the box being marked with numerous 'FRAGILE' labels, it arrived damaged with completely broken items. The contents, solid ceramic pieces wrapped securely, should not have been broken unless subjected to severe impact. This is not an accident, but rather a reflection of careless handling. Such disregard for customer property is unacceptable and raises concerns about the overall treatment of packages in the delivery process. I strongly recommend reconsidering this service for valuable or fragile items.
I'm saddened to give this service a one-star review. I regularly send parcels and receive orders without issue, but during the holidays, all local lockers were fully booked. I waited for several parcels, but when I chose a distant locker, my request for delivery to a closer location went unanswered. As someone with significant disabilities, I cannot travel far, and my attempts to communicate my situation yielded no response. I feel compelled to share my experience.
As a business partner utilizing this service for our online shop, everything was smooth until a recent incident. After a customer missed the pick-up, we received incorrect return instructions for a different location. This miscommunication led to issues with the customer not paying. We regret having to write such a review but feel that accountability for mistakes is lacking. Exercise caution.
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