Review Time
I have completed three walk-in closets using this system, and the quality surpasses that of other systems I previously used. The materials are sturdier, featuring thicker Melamine and superior hardware, including pulls and soft-close mechanisms. The assembly process is straightforward with some experience in locating studs and using a level; each closet takes about a day and a half to complete. There is a bit of a learning curve with the system. Utilizing the design tool and consulting with a design representative is highly recommended. One representative significantly improved my design, accommodating sloped roof lines and allowing for additional outlets and doors. The 3D rendering feature is particularly useful. Shipping is done via private freight, so being present upon delivery is advisable. My closets arrived on plastic-wrapped pallets, conveniently placed in my garage. I organized the components into verticals and shelves. One box is marked for initial opening, containing all the instructions and hardware. Taking the time to sort through the components is essential; I found using an egg carton helpful for organization. Leveling the floor-mounted units requires shims, and I also utilized them to ensure hanging sections are perfectly aligned. After connecting sections with shelving, it’s crucial to level and square them, including securing L-brackets to the wall. For shorter hanging segments, I added L-brackets with my own hardware for stability. A short level and a longer one (at least 2 feet) are necessary, and I also had a 4-foot level from a previous project that proved beneficial. A laser level helped outline the closet, especially where the floor isn't entirely level. Installation requires using provided toggles when a stud isn't available. Properly setting the toggle requires outward tension on the track while advancing the screw. If the toggle struggles with insulated walls, an alternative method is necessary to avoid complications. When hanging tracks, avoid using the last hole whenever possible, as it will be where a vertical needs to be attached. Modifying a vertical with a drill can be imprecise; using an oscillating saw for trimming is recommended for better control. I suggest drilling pilot holes rather than attempting to screw directly into the melamine, which can lead to complications. Having a separate drill ready with the appropriate bit streamlines the process for drawers and L-brackets. Customer service is outstanding; they replaced a damaged board and two incorrectly measured shelves at no cost. A representative was very patient while I gathered necessary information for replacements. Take your time, and you'll achieve a professional-looking result. This investment is worthwhile, considering the design tool, consultations, and customer support included.
I have completed three walk-in closets using this system, and it surpasses the quality of a previous system I tried. The materials are sturdier, featuring thicker melamine and superior hardware, including pulls and soft close mechanisms. The assembly process is manageable with some experience in using a drill and finding studs, taking about one and a half days per closet. It's advisable to use the design tool and consult with a design representative. Special thanks to a team member who helped refine one of my designs. The system accommodates sloped rooflines and offers a 3D rendering feature that is quite beneficial. The delivery was handled by a private freight service, so being present when it arrives is essential. My closets were delivered on pallets and required sorting through boxes for organization. One box contains all the necessary instructions and hardware, so it's wise to sort through them initially. You'll need shims for leveling floor-mounted units and additional tools for precise installation. The customer support is excellent, having replaced a damaged board without charge. Take your time, and you'll achieve a professional look. Definitely worth the investment.
Be cautious if you choose a closet system deeper than the standard 14". I purchased a 19-1/16" system, but the holes for the hanger rod are set too far forward, leaving a significant empty space behind the clothes. The company acknowledges this issue but offers no real solution other than suggesting I drill additional holes. Other brands provide more versatile options with additional vertical holes. It's surprising that this flaw remains unaddressed!
While the pricing isn't cheaper than competitors, you must install the system yourself and deal with their delivery service, which has received poor reviews. Expect to wait a long time with no guarantee of a timely delivery. After experiencing issues with two deliveries, including a complete no-show, I found the situation frustrating. Unfortunately, these shipping problems led to my decision to look elsewhere for closet solutions.
My experience has been quite negative. In my two orders, the first delivery mistakenly went to my neighbor's house, forcing me to hire a handyman to retrieve it. The second order arrived with significant damage. While the sales process was smooth, customer service has been slow and unhelpful.
I've used this service for two home projects, designing a custom closet and a laundry cabinet setup. Both turned out beautifully thanks to their excellent customer service and precisely cut materials. Everything arrived on schedule, and the instructional materials were comprehensive. I recommend ensuring accurate measurements and having decent DIY skills, as this isn't for complete beginners. Following the instructions carefully can save you a lot of money compared to hiring professionals.
This experience was exceptional. I received fantastic customer service, an impressive design tool, competitive pricing, quick delivery, and helpful technical support. If you're looking to revamp your old closet, this service is the best choice.
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