Review Time
It was a struggle to work with the staff at the Albuquerque branch due to inconsistent communication. After a month of back and forth, I learned I wasn't eligible to apply for the apartment because I am not a domestic employee with a regular three-month paycheck. Despite providing multiple forms of income verification, additional paperwork was still required. As a co-signer, I had to pay an application fee, and the requirement to pre-pay 12 months of rent plus an extra month's rent for early termination felt unreasonable. What's even more frustrating is that they asked us to make a quick decision because there were other applicants for the unit we applied for, but it's been two weeks and the unit is still vacant. I'm disappointed with how the process was handled for potential tenants.
I used Brickleys for several years to manage a rental property, and then Nick Caffey as my realtor to sell the same property. I’d use Brickleys again to manage a property, or his realty business to purchase/sell. I never intended to have a rental property, but life happens and I moved out of state for work and renting my house was the best option. Brickleys had the most transparent and straightforward property management system I could find. They were polite, professional and answered all my questions in an initial call. They had a standardized system with a template lease, website portal for payments and documents, flat rate, etc. I could be mostly hands off, which was important to me. They handled estimates for repairs and contractors, and everything was done timely and within the estimated budget. Especially Kaylynn was always very helpful and responsive.To be fair, I have minor quibbles with their process/templates, and there was one staff member I didn’t enjoy working with in the rare occasions I spoke with her. But at the end of the day, I still think they are the best option. They successfully and professionally managed the rental. I am satisfied and would use them again. After renting for several years, Nick got it sold in <60 days. I can’t ask for better than that. Again, they handled it all, made good recommendations to me during the process, were highly responsive, and made it a very simple process for me. Very good customer service.
We have had a wonderful experience with Brickleys Property Solutions. They have been managing our rental property for 6 years and all their staff are professional, kind and courteous. They are quick to respond to our messages, provide detailed monthly reports and always keep us informed as to what's going on with our rental property. We're looking forward to Brickleys managing our property for many years to come.
Excellent experience with these people and how they take care of our house. We’re renting from them and everything is so quick and effective, I love the staff and they are always so awesome and they get straight to the point with everything! Honestly a really awesome place to do business
The rental manager Brandy was extremely rude and used bait and switch tactics in the application process. She insulted my intelligence over and over again. I was helping my daughter get a house to rent and was co signing on the app. We filled out all the proper paperwork and sent it in. Over and over again Brandy wanted more inf each time. Then she said we can proceed with the app after everyone on the application paid a $50 fee. We paid thinking that we must be good to go since she asked us to pay. Then she sends another email asking for more info and we need to hurry so we don’t miss out on the house.
This is a hoax, so BEWARE. I'm not sure if these reviews are bogus, but Brandy is the worst person I've ever had to deal with or work with. Her emails seem extremely simple, but when you try to call her, she is the most unhelpful, rudest person I've ever dealt with. We have been looking for a home for three months. Her management does not appear to be too concerned. I'm not sure what these positive reviews are; I've seen so many negative ones about her; she's unhelpful, and two days after you pay the hundred dollars, they'll state that they chose another application. Maybe they're waiting for more money for these residences, which is the fraud. I have I have no idea, but please be aware and do not go with them!!
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