Review Time
Extremely poor support equates to inadequate assistance. I felt completely ignored by customer service, leading to significant financial loss. My experience as a seller was positive until the recent merger with another entity. After selling a LEGO set in August, I encountered issues with payment that I had received through a reliable platform. When I contacted customer support, their response was unhelpful, placing the blame solely on me for the payment issue. Despite providing my details for follow-up, I never heard back. Given similar complaints from others, it seems the platform no longer guarantees safe transactions. Recently, I received a demand for seller fees, which I promptly paid before closing my account.
I am unable to merge my account with another platform due to a complicated design. I don't feel inclined to spend more time seeking a solution or reaching out to customer support. My alternative is to return to using another platform or stop collecting entirely.
The support is abysmal, leading to a complete lack of assistance. I faced issues where the platform failed to process necessary actions, resulting in financial loss. I had been a seller for over a year and had a positive experience until the recent merger. After selling a set, the payment was not received, and customer support provided a generic response, claiming it was my responsibility. They requested my details for follow-up, but I never heard back. Another reviewer mentioned that the platform must release funds from PayPal first, which raises concerns about the safety of trading here. Recently, I received an email demanding payment for seller fees, which I cleared before deciding to delete my account.
The requirement to merge accounts has caused significant login problems. I am unable to log in, as I get logged out immediately. The merging process has created a mess, and I am now unable to access my account. I am frustrated by the lack of communication and support, feeling that I am not getting value for my money. I would recommend using an alternative platform.
None of the kits come with printed instructions, forcing users to rely on screens that are difficult to navigate. The instruction manual is excessively long and poorly formatted, making the assembly process tedious and unenjoyable. I would advise against purchasing these kits.
I have lost funds due to the platform's failure to release payments. My buyer completed their payment, but the platform has withheld it for over two weeks, claiming they are unsure of its whereabouts. This has led to a dispute on my account, resulting in a loss of £80.
While attempting to register, I received a notification about a significant charge to my account, which I declined and reported to my bank. When I reached out for support, I was met with hostility and threats. I strongly advise against registering on this platform.
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Bricklink is the world's largest online marketplace to buy and sell LEGO parts, Minifigs and sets, both new or used. Search the complete LEGO catalog & Create your own Bricklink store.
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