brightstarcare.com

1.2
1.2 Based on 5 reviews

BrightStar Care is a home health care company committed to delivering quality care to you & your loved ones. Call today to learn more & find a location near you....

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Average Rating

1.2

/
5

5 Reviews

5 Star
0%
4 Star
0%
3 Star
0%
2 Star
33%
1 Star
67%

All Reviews

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Review Time

Terence Turner
Care Quality Lacks Consistency

The care provided has been quite inconsistent. Out of four caregivers, I've only had one satisfactory experience. Several caregivers were frequently distracted by their phones. One even hid to use her phone while she was meant to be monitoring the patient to prevent choking or seizures. This is both unsafe and unreliable care.

2
Date of experience: Dec 24, 2025
JC12
Inconsistent Care Experience

The care provided has been very inconsistent. Out of four caregivers, only one delivered a quality experience. Several were frequently on their phones, and one even hid to use her phone when she was supposed to monitor the patient for safety. This level of care is both unsafe and unreliable.

2
Date of experience: Dec 23, 2025
Ashley Wilson
High Costs with Poor Service

The service is very expensive and lacks quality. While some employees show genuine care, the company seems more focused on maximizing billable hours than on their clients' needs. My father has been left alone in bed multiple times, and the company has done nothing regarding staff not showing up. Some caregivers are experienced and caring, but many are not informed about the client or necessary tasks, often arriving late, leaving early, and being distracted by their phones. Feedback is dismissed, and clients are labeled as having an attitude. I would recommend seeking alternatives; this service is disappointing.

1
Date of experience: Apr 02, 2025
iSkuLLs85
Unprofessional and Irresponsible

They overpromise and underdeliver when it comes to caring for those who need it. The service is expensive, dangerous, and frankly shameful. I strongly advise against using this company.

1
Date of experience: Jan 03, 2025
Caution Advised!

If you care about the health and safety of your elderly relatives, avoid this company. They consistently fail to provide necessary care, putting vulnerable clients at risk due to their poor business practices.

1
Date of experience: Jan 03, 2025
Bart Wilson
Unsafe and Unreliable Service

This company has proven to be dangerous by failing to show up three times for my elderly father-in-law. They didn’t even bother to call and inform us. During the consultation, they misled us, claiming that service was never guaranteed.

1
Date of experience: Jan 01, 2025

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Business Details

  • BrightStar Care is a home health care company committed to delivering quality care to you & your loved ones. Call today to learn more & find a location near you.

  • language https://www.brightstarcare.com

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