Review Time
Very disappointed call The customer service a few times the ass assure me that I was gonna get a price for my medicine after calling and asking like five times They told me yeah go sign up and your medicine is gonna be for 300 so I went and signed up and after they had me a doctor visit, they approved it connecting me with lili direct which I already know is $450 and I told him I already have a prescription I could’ve gone and do that myself. I didn’t need you guys for that after you assure me that I was gonna get such a prize after complaining and talking to people for weeks trying to get somebody to help me after they wrote a ticket and finally somebody reached out to me after five days and she says no you was wrong because the website said that it’s not like that is $300 for the membership and that’s all that’s not what they told me. I called many times she said no we cannot refund you. Your money is very intense time for being so misled, and finally after a few days and being very frustrated not being told the correct information, the Lady the customer Service agreed to cancel my membership, but just make sure because I don’t know. It was very misleading, not ideal. I was really excited thinking that I have found a company that I could work with, but no, it wasn’t it . I mean, you could just go to lili direct yourself and go directly and get it. It doesn’t make sense.
’m about a month into Noom Med and honestly… I get the hype.
I didn’t just want a prescription. I needed structure, accountability, and someone to actually look at my habits instead of just saying “eat less and move more.” The onboarding was smooth, the clinician actually read my history, and I felt heard instead of rushed. They explained how the medication works in my body and what side effects to expect so nothing felt scary or mysterious.
The biggest change has been the food noise. My brain used to feel like a 24/7 snack commercial. Now it’s quiet enough for me to make decisions instead of reacting to cravings. I still enjoy food, but I’m not thinking about it all day long, and that alone has lowered my stress around eating.
I also appreciate that it isn’t only medication. The daily lessons, habit work, and coaching messages actually help me understand why I eat the way I do and how to build routines I can keep long-term. It feels sustainable instead of another short-term diet cycle.
Side effects have been manageable because they walked me through pacing, hydration, and protein goals. When I had a question, I got a real response instead of a generic automated answer.
For anyone nervous about starting a GLP-1 program, this felt supportive, safe, and personalized — not just a prescription mill. I finally feel like I have tools and help, and for the first time in a long time I’m hopeful about my health.
Feb 23, 2026
Noom Meds program was not a great experience for me.
I had signed up for Noom Meds in November, and I can’t begin to calculate the waste of time and money it has been.
After receiving my Medication, I almost immediately began all of the side effects (nausea, headaches, lethargy) on even the smallest dosage of the Semaglutide they put me on.
I initially lost weight in the first month and then plateaued and managed to actually gain weight in January.
In late January I was told by the MD though Noom, the best option for me would be to switch to a tirzepatide like Zepbound.
For this I needed to cancel my Noom Med subscription and re-sign up. I don’t understand why Noom couldn’t figure out how to switch meds with this much trouble.
After much back fourth I managed to get this cancel but with not much luck getting the shipment of medication that was 6 days out to cancel. They wound up sending me medication I could not use, and it needed to be thrown away. This was incredibly wasteful.
When it was time to get the Zepbound I had to pay for this separately to Lilly direct which was $304.00. Now I notice a subscription renewal for $317, this is unreal.
I would never recommend this to anyone unless you have money to burn.
It’s time to cancel. There are many other telehealth services out there that are much cheaper than this and you don’t have to waste time, energy and money with all the back & fourth.
Update: sent the same message to your support team and heard nothing back.
Tailored experience from the start. I feel supported in every aspect from my medication to my exercise to my meals. Ive recommended it to coworkers on GLP1 alone who aren't as successful.
The process was quick and no monthly membership or anything required. Just paid for my meds. The instructions they sent and what’s on the Noom app made it simple. So far the treatment is working good for me. I’m excited to keep going and achieving my goal
The Value of the resources provided to you with the noom program make it better than other programs. The app alone is worth it. You receive support and medicine and exercise support and food support. Very cool
The amount of support available is wonderful. There’s always a way to get a question answered in a short amount of time. Learning how to build a healthy relationship with food and change my mindset surrounding food has really helped me. Stay on track and lose weight.
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