Review Time
I would give 0 stars if possible. I returned every item (I covered the costs) after they told me the adress (which took PayPal to intervene!) and they told me to provide a picture of the package and proof of shipping, which I did. Now they just ghosted me.
I wish I had even thought to read the reviews! Absolutely terrible trousers made for a very very short person. I ordered a medium. I’m 5’5 and they come to my mid calf and are completely see through. They don’t even have an actual button to do them up, just a flimsy metal clip
DO NOT BUY! I should had read the reviews before ordering. The pants are awful, they're made out of a very thin material and their sizes are not real sizes. I am 5'7", 145lbs and ordered a large. The length comes just below my calves and they barely fit around my waist. As soon as I received them, a month after order, I started the return process. It takes 24hrs for them to respond to each email and now they're trying to not allow me to return them asking if I can give them to a friend.
Avoid this company - they will not give a full refund - keep trying to fob me off by offering 3 then 5 then 6 USD !!! I gave offered to send them back to them but they said shopping back to the Far East is expensive . Many emails to and fro , no resolution . Left with two worthless pairs of pants .Utterly shocking service or should I say non service .
Well it looks like my review is the like the rest, I ordered the pants according to the chart in my size. Way too short and small and it took a month for delivery. I asked for an exchange and this was the email I received.This place is a joke!! “Thanks for your email.As we checked, the item / size we sent to you is correct.In this case, return for exchange can not be supported by our warehouse.You can also gift this item to friends.We’re sorry for the inconvenience.Your kind understanding would be highly appreciated. Thank you so much.Yours Sincerely,Customer Service Team”
Order process good, delivery tracking notifications are really good. Everything going well so far. Then the trousers arrived! The material is cheap, they are badly made and about 5inches too short. I tried to return them but got the same email as everyone else. I managed to negotiate up to a massive 7 USD compensation. Bloody joke and I am kicking myself I didn’t read the reviews beforehand. My advice to you - DO NOT PURCHASE ANYTHING FROM THIS COMPANY
I saw their ads on Instagram several times showing nice/high-quality pants with real models wearing them. What I received in the mail was nothing like "The Effortless Pants" I saw on IG. They were of the poorest quality and the completely wrong size. On their website they write, "If you are not happy with your purchase and wish to return an item, please contact us within 45 days from receiving your order." I tried to return the same day I got the order and was received with this joke of an answer: "Please don't be angry. I really want to help you solve the problem, my valued customer. Please accept $5 in compensation. You can keep the pants or throw them away"!!!! What a nerve!
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