Review Time
Following up from a previous review. I had a shocking experience with them. Most of the agents are incredibly rude and disrespectful. They admitted fault with a debt they had my info for - it wasn’t me, we had the same name but different address. Not rocket science that several Nottingham city council parking fines over a fairly long time period wouldn’t be likely to be from someone who lives in London and doesn’t drive. I had the fine written off but was bullied into paying as my son had unwittingly answered the door to them and he came in and wouldn’t leave. Finally got my refund only after I sent them a letter of intent to take legal action. Disgusting company who don’t care how much stress and anxiety they cause.
Absolutely horrible company. Sent Baliffs to my daughter’s door a month before Christmas demanding nearly 2 Grand including enforcement agent fees. Agent was showing very threatening and intimidating behaviour on the phone no sort of compassion what so ever. When she told him how much she could afford he told her to ask around family members etc. a MONTH before Christmas? My poor daughter has only had a baby 4 months ago, a new first time mother dealing with post natal depression, still under the perinatal mental health team no sign to be discharged soon as she’s receiving amazing help. All this stress now ontop of that? Give the poor girl a break, when she rang me asking for a lent of 2 grand I immediately had to ask what it’s for, she explained and I was so disgusted and demanded the company’s name. When I ring they keep hanging up!!! Absolute scam and they need shutting down immediately. Surely the police need to be involved soon.My daughter even rang the company when she saw the Baliff letter and they said to call the Baliff direct that they can’t help, even tho if she pays the payment still goes directly to them? I have told her to take this to court, report to citizen advice the council & also involve the police. As a nursing mother she HAS RIGHTS. On the informant letter it says they come back in a week but the man came on a Friday and said he would be back Monday or Tuesday if no payment can be arranged.
Absolutely vile company: wrongly accused me of not paying a parking fine even though I had proof I did, And extorted money to take off the car clamp. How they think they can tow a £10,000 car away for a £60 parking fine that was paid is beyond me intimidating staff member, who only pretending to be reasonable when the police showed up, absolute joke
So these so called bailiffs turned up at my shop . For council rates , I explained to them the council had cancelled it as I proved that I shouldn’t be paying rates as was getting small business relief , only for the bailiffs from bristow and sutor to turned up threaten my staff with pay or we are emptying the shop of all its goods So had no choice but to pay . I’ve been chasing the council every day and bristow and sutor kept my money for 3 weeks before sending the money to council for them to refund me , which I have to wait another 10 days for , so this company have kept £3000 of my money in there account for 3 weeks , absolutely disgusting and these company’s should be made accountable if we didn’t have £3000 to pay they would have closed my business only for it to be refunded , they need to do there homework before they turn up to business . The directors of this company are being paid millions of pounds every one look on company’s house and see for yourselves ,
AWFUL - Unauthorized Entry, No Communication, Vulnerable Family IgnoredI received NO prior correspondence from Bristow & Sutor before two large, intimidating bailiffs arrived at my home for an unpaid parking fine.Communication Impossible:The letter from their first visit had no case ID number - only a B&S reference. Every contact method (WhatsApp, online bot) requires the case ID. I spent hours trying to reach someone via phone - NO ANSWER. I emailed explaining and stressing we are a vulnerable family and requested safeguarding escalation. The auto-response promised contact within 7 days.Terrifying Unauthorized Entry:Six days later (still no response from B&S), at 7am, bailiff 'Mr D Anglin' and colleague returned. I spoke through my living room window, explained I was dealing with B&S directly, and re-stated we are a vulnerable family - I'm a single mother with two children at home, my young daughter standing right behind me.They repeatedly asked me to open the window claiming they couldn't hear me - I could hear them perfectly well. I believe Mr D Anglin was attempting to get me to provide access to my home.I had accidentally left a key accessible the previous day. When I walked from the living room to the hallway to go upstairs, Mr D Anglin had LET HIMSELF INTO MY HOME WITHOUT PERMISSION and was standing in my hallway. This was absolutely terrifying.He showed no official warrant - only something on his phone after a substantial amount of time of me saying I have NO PAPER WORK to confirm any of this. Only when police were called they were able to verify B&S legitimacy and only then did his colleague finally write down the case ID. The police attended my house to ensure we were safe.Still No Response:I have STILL received no copy of any warrant. My children and I are traumatised. B&S has not responded to any follow-up requests for escalation.This company employs intimidating tactics and ignores vulnerable families. Where is their duty of care?In addition - I am now aware of other families they have visited in which they too have had no previous correspondence and that B&S has also not included the case ID, making it impossible to contact them.I accept I owed the parking fine - my family has had a lot of trauma in the last period - and although I should have ensured the parking fine was paid, sometimes in life things can be out of sight when there are huge things at play and NO ONE, let alone a woman and her children should have this. The impact that this has had on me and my children - well, it will take some time to get over this all. Disgusting.
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Bristow & Sutor is a leading provider of debt resolution services for local authority and public sector clients. We have a proven track record in delivering outstanding service and driving excellent results, in an efficient and ethical way.
We are proud members of the Institute of Revenues, Rating and Valuation, (IRRV), British Parking Association (BPA) and Civil Enforcement Association (CIVEA).See more
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