britbooks.co.uk

1.6
1.6 Based on 41 reviews

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Average Rating

1.6

/
5

41 Reviews

5 Star
12%
4 Star
2%
3 Star
0%
2 Star
7%
1 Star
78%

All Reviews

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Review Time

Matgarou96
Order Delay and Package Problems

I placed an order on 18 December with a delivery date of 24 December, but there was no update by then. I waited through the holiday and reached out on 30 December since the delivery service had no record of my package. Instead of a direct answer, I received a generic update indicating they had the package. I later received a notification that it would be delivered today. After reading other reviews, I feel fortunate to be receiving it at all. However, the package arrived damaged, containing only one of the three books I ordered. It seems they may have crammed the items in, causing the package to split during shipping. I've emailed them about this issue.

2
Date of experience: Jan 05, 2026
Marissa Wright
Caution: Potential Scam Alert

Extremely disappointing. I suspect this is either a scam or a scheme where they sell books on demand after purchasing them cheaper from elsewhere. I ordered a book that never arrived, and after weeks of waiting, their support team wouldn't confirm whether it had been sent. They provided a false tracking number right away, which led to nothing. The only slight positive was that they eventually issued a refund, which I didn’t even request; I just wanted the book I paid for. If I hadn’t claimed my refund in time, they would have kept my money without delivering anything. Given the numerous similar experiences shared here, I truly regret engaging with them. Consider yourself warned—steer clear.

1
Date of experience: Jan 05, 2026
Merlin J.
Delayed Delivery and No Refund Yet

I ordered a book that didn’t arrive on time. I requested a refund through the platform, but I'm still waiting for a response. Very disappointing experience—avoid this seller.

1
Date of experience: Jan 03, 2026
Desmond
Subpar Service and Communication

I placed an order on 18 December with an expected delivery by 24 December, but it never arrived. After waiting, I emailed them on 30 December since there was still no record with the delivery service. Instead of a direct answer, they simply copied the text from the delivery tracking info, stating they now had the package. Fortunately, I received a notification from the delivery service that it’s arriving today. After reading other reviews, I feel lucky to receive it at all! UPDATE: The package arrived damaged, and only one of the three books I ordered was included. It seems they crammed them in, causing the package to split during transit. I’ve reached out to them about this.

2
Date of experience: Dec 18, 2025
KP57
Unsatisfactory Experience with Seller

I had a transaction through an online auction site and my experience has left me unwilling to deal with them again. They advertise books as being in very good condition, but the one I received was in poor shape. I provided photographic evidence but only received one reply offering me a 50% discount to keep the damaged item. After multiple attempts to reach out for a replacement, I received no further response. Ultimately, I decided it wasn’t worth the hassle and let it go. A frustrating interaction with an untrustworthy seller.

1
Date of experience: Nov 20, 2025
RW28
Item Not Received

I ordered a book through a marketplace, but it never arrived. There was no tracked delivery information available. When I contacted the seller, they claimed a tracked delivery had occurred, but the book still hasn't reached my address. After more than six weeks of waiting, this has been a very frustrating experience. I won't be ordering from this seller again.

1
Date of experience: Nov 14, 2025
Charity Patterson
Avoid This Seller

Terrible. DO NOT ORDER FROM THIS SELLER. I placed an order through a reputable site on 26th October, expected by 31st October, but it never arrived. The seller did not respond to inquiries for updates. I received a refund from the platform, but this seller is taking money without delivering items, causing issues for other businesses too. They are definitely not trustworthy. I wish I had continued ordering from my usual seller, who provides great service.

1
Date of experience: Nov 14, 2025
Terrible Experience

Horrible. I’m still waiting for my refund after the item was not delivered.

1
Date of experience: Nov 10, 2025
Hope Price
No Delivery, No Response

I ordered a series of books from this seller via a marketplace, but they never arrived. They provided a fake tracking number and ignored my attempts to reach out for a refund.

1
Date of experience: Oct 25, 2025
Kristin Turner
Received Counterfeit Item

I ordered an audio CD described as 'used, import' from a third-party seller, but when it arrived, it was clearly a counterfeit copy, complete with a poor-quality insert and a fake label. It was obviously an illegal copy.

1
Date of experience: Oct 07, 2025

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