brixzo.com

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1 Based on 20 reviews

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20 Reviews

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1 Star
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Review Time

L Rynders
Item is not as pictured. Had purchased another set and it was fine. But this one, not close other th

Item is not as pictured. Had purchased another set and it was fine. But this one, not close other than it was a cat. I will not be purchasing from them again. Seems like this is a common occurrence. Very disappointed. Will stick with regular Legos from here out.

2
Date of experience: Feb 23, 2026
Jo M
Made a purchase and emailed to cancel a day later. Was questioned WHY we wanted to cancel and then r

Made a purchase and emailed to cancel a day later. Was questioned WHY we wanted to cancel and then received automated emails. Opened a Paypal dispute and now they are saying…..
“We apologize for the unpleasant experience. Because our colleagues were unable to process orders over the weekend, we planned to process the refund on Monday. However, we found that you had submitted a case, so processing was temporarily suspended. have a nice day”
So have escalated the Paypal case for further action. Extremely poor customer service on such a simple thing to do - BE AWARE!

1
Date of experience: Feb 10, 2026
Georgina Khachadourian
Avoid these con artists!

After a 4 week delay, the Maine Coon cat model I received was NOTHING like the image advertised on their website. The quality was extremely poor. I complained and was told that ‘it clearly states that products may differ from the image’. This company is run by con artists with clever marketing and awful products.

1
Date of experience: Feb 10, 2026
Jo M
NO REFUND VERY POOR CUSTOMER SERVICE!

Made a purchase and emailed to cancel a day later. Was questioned WHY we wanted to cancel and then received automated emails. Opened a Paypal dispute and now they are saying…..“We apologize for the unpleasant experience. Because our colleagues were unable to process orders over the weekend, we planned to process the refund on Monday. However, we found that you had submitted a case, so processing was temporarily suspended. have a nice day”So have escalated the Paypal case for further action. Extremely poor customer service on such a simple thing to do - BE AWARE!

1
Date of experience: Feb 10, 2026
Roy Bullock
Brixzo Scam and Negative Customer Service.

They send a product that simply did not in any way match the item advertised. Facebook did nothing even after me reporting the scam. They offered me a 10% refund to which I told them where to put it.. Do no order from this company they are awful and couldn't spell customer service let alone show some. ..

1
Date of experience: Feb 09, 2026
Susan Grindle
I ordered 4 cat models then i saw the…

I ordered 4 cat models then i saw the reviews. Asked for a refund. First they said it had shipped, then there was a 2 to 3 week delay. Asked zgain for refund. This was by e mail. Then i sent a refund request through pay pal too. Kept fobbing me off, they were going to refund price of 1 of the cats, then they were going to knock 7% off. I kept badgering them and finally I'm getting refunded the whole lot. Never again, I'll stick to lego

1
Date of experience: Feb 05, 2026
Anthony
Didn't arrive

Didn't arrive. Still awaiting refund after months..

1
Date of experience: Feb 05, 2026
customer
Do not buy - rubbish and not representative of what you order

Only part my order turned up customer service shocking and completely not representative of what I ordered. Lots of missing parts, poor build quality, not visually or dimensionally the same kit I ordered. Avoid at all cost now have to raise claim through credit card company to get money back as no coms from supplier.

1
Date of experience: Feb 04, 2026
Trevor
Tracking status hasn't changed since they said it's shipped

I ordered a Brixzo Maine Coon cat on 17th Jan. On 24th Jan I got notification that the item has shipped.When you click on the tracking link in the email it shows the info was received on 17th Jan (same day I ordered the item)Status showing 'Your package is waiting to be picked up by the carrier'. So why hasn't tracking moved on ?Once it gets to the UK this is a Yodel package - their tracking shows 'we're expecting your package' When I ordered this it said delivery 7-30 business days after dispatch- I hope the shipping status will actually change soon so at least I know it's on the way. In contrast AliExpress ship stuff from China and it arrives with me in a week. Wonder why it takes so long for Brixzo unless it's on a container ship (which would be very disappointing). I wonder how much faster VIP shipping would have been (for which they charge £9.49

1
Date of experience: Feb 01, 2026
Copete John
Scam

Scam. Never received product. Contacted them 3 weeks after never seeing the tracking update from leaving china. Respond to me with a new tracking id and link. Link took me to a scam website saying I had a circus on my computer. Was using my phone so

1
Date of experience: Jan 14, 2026

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