Review Time
I used BroadbandGenie two years ago to change my broadband supplier and was very pleased with the £105 Amazon voucher I received, I have again purchased my new broadband through BroadbandGenie, but I am a little concerned at some of the critical reviews of them, that I have read on other review sites, so lets see, I have awarded three stars so far on my new review and If I have a positive result and get the £90 Shell broadband voucher, offered, I will update my review and change the rating to five stars.Update: 14/12/2023BroadbandGenie asked me for the my order number and personal details, which I gave them.They have come back to me and said the voucher is nothing to do with them, even though that was part of the broadband offer/deal offered by them.Update: 29th April 2024.Charlotte from BroadbandGenie said that Giftcloud had tracked my purchase of Shell Broadband and not to worry, as my voucher would be forthcoming within the 120 day vaildation period, this has now passed and I am still worried as I have not received my £90 voucher ! 😟 I purchased the broadband from the BroadbandGenie website, so hold them ultimately responsible, I am going around in circles with each blaming the other ! So come on BroadbandGenie, man up and get this sorted.
7/9/23: Applied for Shell Energy BB and registered online with BB Genie at the same time to claim my £85 Amazon voucher. 26/11/23: Their online Voucher Tracker has no record of my application (despite my screenshot from 7/9/23 showing otherwise), so when prompted I entered my details so that they could investigate and get back to me.24/11/23: BB Genie have not got back to me so I left a voicemail with them to call me back and left a written formal complaint. Less than one hour later they got back to me and explained that the Voucher Tracker is broken and doesn't forward to them details to investigate. I was also told that the initial applications may not work. However my details were taken again and I was promised it would take 2 to 3 months for my voucher to come through. 20/12/23: My voucher email has arrived and I've now turned it into an £85 credit on my Amazon account. In total took over 100 days to get the voucher
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We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie. See more
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