Review Time
Daniel Jimenez with their customer service was awesome! I had a cooking class I purchased with the wrong date chosen and he was very helpful in assisting me getting it correct. He went above and beyond keeping me informed. Everything was taken care of within a few hours, and I was set for my next class.
I had the great pleasure of having a representative assist me during a challenging moment when I discovered that the virtual gift card I received was not recognized by the website. She was incredibly patient as I provided order numbers, ticket numbers, and email correspondence to ensure she had all the necessary information to forward to the Virtual Card Department for investigation. Her attention to detail was impressive, and she promised to follow up, which she did. This is the standard for customer support, and she truly embodied it throughout our interaction. Thank you for seeing my issue through to resolution; I couldn't be more satisfied.
I recently made a significant purchase and was very satisfied with the product. Absolutely stunning! There were a few issues with my order—one platter was damaged and a set of plates was missing. I contacted the support team, and they quickly addressed the problem. I would definitely consider buying from this seller again. The customer service was excellent!
The opportunity to add a third Silicone Edge Slotted Fish Turner is a remarkable example of customer service that goes above and beyond. I appreciate the offer of sending three for the price of two to the address on my current order. I value their customer service as much as I do the product itself.
The company represented in an email that their Staub 4-piece Baking Set had a retail price of $342 to highlight the 'sale' price of $99.96. This misleading tactic is disrespectful to consumers. Another retailer listed the retail price as $169.99 and matched the sale price. The lack of response to this review also reflects their concern for their customers.
This is my second order with this platform, and I am loving everything! A week after my latest order, I noticed an item was on sale. I called customer service and was connected immediately (no wait!). The representative helped me price match the item to the current sale price and refunded me the difference. I'm really impressed with their service!
I ordered some kitchen accessories that were mistakenly shipped to the wrong address. I worked with a representative at their customer service center to resolve the issue. He was very friendly and helpful, and he solved my dilemma. The seller offers top-quality merchandise, and I've always had good experiences with them in the past. This shipping issue was just an odd occurrence.
I recently placed a large order and was thrilled with the product. It’s gorgeous! There were a couple of issues with my order—one platter was broken and a set of plates was missing. I reached out to the support team, and they quickly resolved the problem. I wouldn't hesitate to shop with this seller again. The customer support was outstanding!
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MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.
Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.
OUR PRODUCTS
Discover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.
OUR COOKING CLASSES
What started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.
OUR STORES
Stop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!
OUR ROOTS
From the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.See more
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