primera.com

4.7
4.7 Based on 200 reviews

...

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Average Rating

4.7

/
5

200 Reviews

5 Star
87%
4 Star
4%
3 Star
3%
2 Star
1%
1 Star
4%

All Reviews

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Review Time

Leah Penn
I have spent close to $10,000 with this company: I have bought 2 Eddie edible printers. The second p

I have spent close to $10,000 with this company: I have bought 2 Eddie edible printers. The second printer I bought has needed repairs ( have had printer less than a year)- I sent the printer in for repairs in November and the printer was sent back and the machine was still having the same issues. This is my busy season with baking so i am unable to send the printer back in for the exact same repairs: I am very frustrated by this experience, I expected more from a product that is a costly investment for my business.

2
Date of experience: Jan 25, 2026
customer
I had no problems ordering ink,

5
Date of experience: Oct 24, 2025
Renee
Primera always delivers the highest…

Primera always delivers the highest quality custom labels! Thank you

5
Date of experience: Oct 22, 2025
Nicole Bluto
It was easy to find the replacement dye…

It was easy to find the replacement dye that I needed.

5
Date of experience: Oct 16, 2025
Dawn Block
Great customer service and products!

5
Date of experience: Oct 15, 2025
Scott Davis
Best customer service in the industry

Our printer stopped working because (we think) of low ink. We installed new tanks but the printer said tanks were empty so it wouldnt print even though they were full. We were start printing labels for a baby shower and a wedding and didnt have time to send it in, or so we thought. The tech team reached out to us and offered to ship a rebuilt one if we sent our in. Within 48 hours we were printing again like nothing ever happened. This company has the best customer service and products we are so grateful for them

5
Date of experience: Oct 15, 2025
Angela
The tech was very helpful and…

The tech was very helpful and knowledgeable

5
Date of experience: Oct 13, 2025
Simply Josie Rivera Sweets
Easy access and product description.

Easy access and product description.Great quality product for our small business.

5
Date of experience: Oct 11, 2025
Patrick F
Primera equipment is not reliable

Primera equipment is not reliable. LX600 series has many issues and they do lot stand behind their product.

1
Date of experience: Oct 10, 2025
Karen Schultz
Such great customer service

Such great customer service, especially answering all my questions and giving the guidance needed to order such a large cost item.

5
Date of experience: Oct 10, 2025

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