Review Time
I have spent close to $10,000 with this company: I have bought 2 Eddie edible printers. The second printer I bought has needed repairs ( have had printer less than a year)- I sent the printer in for repairs in November and the printer was sent back and the machine was still having the same issues. This is my busy season with baking so i am unable to send the printer back in for the exact same repairs: I am very frustrated by this experience, I expected more from a product that is a costly investment for my business.
Our printer stopped working because (we think) of low ink. We installed new tanks but the printer said tanks were empty so it wouldnt print even though they were full. We were start printing labels for a baby shower and a wedding and didnt have time to send it in, or so we thought. The tech team reached out to us and offered to ship a rebuilt one if we sent our in. Within 48 hours we were printing again like nothing ever happened. This company has the best customer service and products we are so grateful for them
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