brownlowcars.co.uk

3.1
3.1 Based on 21 reviews

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Average Rating

3.1

/
5

21 Reviews

5 Star
48%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
48%

All Reviews

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Review Time

Aruixe
Sells previously written-off vehicles.

Sells previously written-off vehicles. The company claims their cars are inspected, but this either reflects misleading information or the inspection is not thorough enough to ensure peace of mind. I was interested in a vehicle that the company advertised, but after doing my own research, I discovered it was a write-off sold at a salvage auction. I have evidence of their advertisement and the inspection alongside images from the insurer at the salvage auction. (Note: I cannot upload photos here, but I have all the images from their website showing the vehicle along with pictures of the extensive damage and matching registration.)

1
Date of experience: Jan 12, 2026
Kirk C.
Sells previously written-off vehicles

Sells previously written-off vehicles. The service claims that their cars are inspected, but this either indicates misleading information or that the inspection is not thorough enough to ensure peace of mind. I was interested in a vehicle advertised by the company, but after conducting my own research, I found it was a write-off sold at a salvage auction. I have evidence of their advertisement and the inspection, along with images from the insurer at the auction. (Note: I cannot upload photos here, but I have all the images from their website showing the vehicle with extensive damage and matching registration.)

1
Date of experience: Dec 29, 2025
jok3rgame
Deposit refund experience

I didn't purchase a vehicle from this service, but I did leave a deposit. I spoke with a representative, explained my situation, and expressed interest in a vehicle. He was very helpful, stating that I could leave a deposit and buy the vehicle once my insurance paid for my old car. Unfortunately, four weeks after my accident, I still hadn't received my payout. After explaining this to the representative, he promptly refunded my deposit, which I think reflects well on the company's morals. Thank you.

4
Date of experience: Dec 20, 2025
Bernard
A true pleasure to work with

A true pleasure to work with. I called on Saturday to reserve a vehicle and left a small deposit with a representative, arranging to view the car on Monday. She explained the entire process and what to expect. I visited on Monday, took the car for a test drive, and decided to purchase it. The representative handled everything very professionally. Overall, a fantastic service.

5
Date of experience: Nov 28, 2025
Carol Wright
Avoid at all costs

Avoid at all costs. I am currently involved in ongoing legal action against them.

1
Date of experience: Nov 25, 2025
Lysette Brooks
Extremely unprofessional organization

I am exceptionally disappointed with the service provided by this organization! I attempted to reserve a vehicle on a Friday for viewing the following Monday and was initially told I needed to pay a small deposit. This deposit then increased to £1k during our conversation due to the truck's popularity. I accepted the request for an email confirmation of the deposit details before making the payment, which I thought was reasonable given the pressure to pay upfront without viewing. This was arranged, but I never received the email as promised. After emailing her, I was told they respond 24/7, yet I received no response during office hours. I later got an email stating the truck had been sold, without even a courtesy call. Poor customer service, pressure sales tactics, and unethical conduct. I intended to purchase two vehicles for my business and had made travel arrangements. Avoid at all costs! Really let down by unprofessional individuals.

1
Date of experience: Nov 08, 2025
Mercedes Rogers
Outstanding service from the representative

Outstanding service from the representative, who offered me a good part-exchange deal, along with an MOT and oil/filter change as standard. I would definitely use this service again. Very friendly and excellent communication from start to finish.

5
Date of experience: Oct 31, 2025
Lydia
Decided against purchasing a car here

I was about to buy a car from this service, but after reading the reviews, I've decided to look elsewhere.

1
Date of experience: Oct 09, 2025
glibou
They truly saved the day

My previous car was stolen. I called a representative (I was quite distressed), and they took care of everything for me, so I didn't have to worry. The delivery was a bit late, but they kept me updated throughout the day. As someone who tends to worry, I greatly appreciate how the team performed a miracle for me. Thank you!

5
Date of experience: Sep 04, 2025
WathiSpVp
Fantastic customer service and car quality

I purchased a vehicle from them, and even though they are located far away, the customer service was excellent. I was kept informed at every stage, and the car was delivered to me without any issues. A few days later, a warning light appeared, and after contacting the representative, I was told to get a quote for repairs, which was approved immediately. Excellent service, and the car is in immaculate condition. Great job!

5
Date of experience: Jun 01, 2025

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