Review Time
Interacting with this company has been so impressive that I felt compelled to share my thoughts; this marks only the third review I've ever written in my life (I'm 56), which highlights how exceptional it is to engage with a service that fulfills its promises. Many people rave about the ease of returns with major platforms, and I can say this company offers the same simplicity. They even refunded the shipping on my replacement order and again on my next one (I initially thought I was a medium but needed an XL). Their response time via text is impressively quick. As for their pricing, it's outstanding. I truly appreciate this company and will enthusiastically recommend them to anyone in need of cycling gear.
A great small shop. Especially great customer service. I bought 3 of them, the previous two were of wrong size, and got very smooth experience in returning them. It seemed to be a small shop so it doesn't have a lot of inventory, and often have many sizes missing. However once there is a size fit, it normally is a great deal. Bought a POC Pro thermal jacket from it, and it's great. New, clean, awesome. 60% off from the POC official website price.
Like others, I am a first time customer at Bike Closet. After much searching, BC was one of the few retailers that had the exact, 1/2 size Sidi MTB shoes I needed, and at a great sale price. The 1/2 size was not available or shoes were completely sold out at all the big sites I usually buy from and no local shops sell SIDI. Really great prices and fast shipping and delivery. It will be a go to for future needs, especially if my local shops do not carry what is needed.
If you’re here, you probably just saw a great price online when you searched for a cycling item, and now you’re trying to figure out if Bike Closet is legit. I did the same thing last week when I saw that they had the best price (by far) for a rear derailleur. I ordered it on their website, they shipped it same day USPS (Wednesday afternoon), and it arrived early Saturday morning. It was new, boxed, and installed and riding that day. I had a great experience with them.
First time customer at Bike Closet. After searching online high and low, BC was the only retailer that had the exact Sidi MTB shoes I wanted to try out, in my size, and at a great sale price. Size was not available or shoes were completely sold out at all the big sites I usually buy from. The idea of text-only customer service (no phone or email support) was somewhat of a concern, but I did get prompt responses to my questions. (I think this helps keep BC's prices so competitive.) Great selection of bike gear, really great prices, fast shipping and delivery, especially if you live in Northern California. Now my first choice for new gear. AND...we should ALL support our local small businesses!
I purchased cycling shoes from bikecloset. My mailing address is super wonky and the folks at bike closet reached out to confirm the address I provided was correct. I wore the shoes on today's ride. Super happy with the purchase and prices. Quick response from the shipper. No regrets. I'd highly recommend!
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