Review Time
I tried to exchange a brand new swimsuit I received as a gift for a different size, but I felt belittled by the store staff for not having a receipt. They refused to complete the exchange. This treatment is unexpected for an apparel retailer, leaving me both surprised and disappointed.
I tried to exchange a brand new swimsuit that I received as a gift for a different size and felt belittled by the store staff for not having a receipt. They would not process the exchange. This level of service is surprising and disappointing for an apparel retailer.
Caution is advised if you are considering international shipping! I ordered two items to be sent as gifts, but the shipment was not labeled as a gift, leading to unexpectedly high customs duties that I couldn't contest. If international shipping is offered, there should be clearer guidelines for gift purchases and a better process to facilitate this, or at least a warning about potential duties. I would not have placed the order had I known about the significant costs associated with shipping and duties. I'm hoping the items are satisfactory (if they arrive!), but the lack of clarity around customs made this a costly experience.
The customization, fabric, and colors are outstanding. I train daily in my custom suit. We would love to see more options for women's and men's jammers. I belong to a renowned swimming team, and I'm eager to promote the brand for our uniforms!
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Budgy Smuggler. Australian For Swimwear.
On a mission to free the thighs of the worlds.
