Review Time
I ordered a phone case and matching AirPods case on the 22nd of December. It was dispatched on the 29th of December, which I thought was a great turnaround especially during Christmas. I didn't receive my order until the 9th of January and emailed right away to let them know that the AirPods case was missing. The customer service takes 2-3 days to respond to any email and I have not received any further update of my order being sent. I have checked the instagram and online reviews, I don't seem to be the online customer who has had missing items or delayed orders. I really want to receive my AirPods case but there is no urgency or efficiency from Murbels side. Wouldn't order from here ever again and do not recommend.
Chose to write my first ever review for this company. THE WORST CUSTOMER SERVICE OF ALL TIME. I would never recommend getting anything from here. They lost my package and only decided to tell me once I had send 3 emails over the course of 6 days wondering where it was. They told me with a terribly formatted generic email and when I made a complaint they just sent the same email again, they didn't even read my email. They offered a 30% discount in this email... the same one they sent on their mailing list a couple days later. The actual case is fine but I waited 3 weeks for it. If you care about your phone (or sanity) please do not buy here.
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We create attractive and fashionable phone cases that also offer protection. We offer two designs: Ultra-Slim and Protective Two-Piece. Plus, enjoy complimentary shipping.
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