Review Time
You won't encounter anyone more knowledgeable about stoves than the representative at this service. I learned the hard way that opting for cheap online options often leads to needing to purchase again. The quality of the stoves is exceptional. Over the years, I've acquired several stoves for our rental properties, and the level of service and quality has consistently been outstanding.
You won't find anyone more knowledgeable about stoves than the representative at the company. I learned the hard way that opting for cheaper online options often leads to having to buy twice. The quality of the stoves is excellent. Over the years, I've purchased several stoves for our rental properties, and the service and quality have consistently been outstanding.
Our experience with the company has been outstanding. From the initial consultation and home visit to the in-store selection and installation, everyone has been incredibly helpful. The stove installed has been a great success. Truly a job well done all around.
We're currently in the process of purchasing our seventh or eighth stove from the company for different properties over the years. I can't recommend them highly enough. They make the entire process easy and enjoyable. Any questions are answered promptly, and helpful advice is always available. I wouldn't go anywhere else for our stoves!
We purchased our gas fire from the company. From the start, the representative was very helpful in sourcing gas engineers and provided support during installation glitches. Friends I've spoken to have shared similar enthusiastic experiences with the firm!
We had a log burner installed and our chimney relined, along with our fireplace rendered again. The company was flawless from start to finish. In the showroom, the representative was extremely knowledgeable and attentive to our needs, providing suitable options. They even offered toys for our children, which was a thoughtful touch. The team that fitted the stove was friendly, highly professional, and left very little mess behind. An outstanding experience from start to finish; I wouldn't hesitate to use them again and would recommend them to anyone.
The log burner installation we experienced was the best we've ever had. The professionalism and expertise were impressive, and they were always willing to help. Even during the summer installation, the representative reached out to offer assistance with lighting the stove when we were ready to use it. The showroom is fantastic and provides valuable insights to help find what's best for your needs. If we ever need another log burner in the future, this will undoubtedly be the company we choose. A solid 10/10!
The log burner in our stone cottage is our primary heating source, so it was essential to get the replacement right. We chose the company because of the gracious, patient, and knowledgeable staff in the showroom. They went above and beyond to help us import a specific model and ensured we received the best price. After selecting our stove, we were in the capable hands of their recommended installer, who was incredibly thorough and had a fantastic attitude. The installation was flawless. The team was respectful, punctual, and kept us informed throughout. Our new stove looks amazing and is significantly more efficient than the previous one. As the weather cools, we truly appreciate the upgrade. The entire process was seamless, resulting in a perfect outcome. I couldn't recommend the company more highly.
We had our Hwam stove installed last week by the team. The workers arrived promptly and completed the installation by 4 PM. We are thoroughly pleased with every aspect of the experience. The representative in the showroom was enthusiastic and knowledgeable, making it a joy to work with them. I can't find any faults, and I will definitely recommend their service to others!
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The Burning Question is a wood burning stove company established in Perth in 1981. We have a large showroom displaying wood burning, multi-fuel and gas stoves, we also stock flue pipe, chimneys, fireside accessories and wood fuel.
Our staff are very knowledgeable and friendly, and will do their best to make your experience with us a pleasant one.
We also offer an installation service, so can help you through the whole process from start to finish.See more
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