buttersjohnbee.com

2.3
2.3 Based on 60 reviews

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Average Rating

2.3

/
5

60 Reviews

5 Star
30%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
66%

All Reviews

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Review Time

Laura Boote
AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn ab

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

SHAME ON YOU BUTTERS JOHN BEE.

1
Date of experience: Feb 12, 2026
Laura Boote
AVOID AVOID AVOID

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time. SHAME ON YOU BUTTERS JOHN BEE.

1
Date of experience: Feb 12, 2026
Hossam
unable to get hold of staff to talk…

unable to get hold of staff to talk about issues or late rent. you can ring 10 times and no one answer. lots of good staff left the company.

1
Date of experience: Feb 03, 2026
Mr Roland Victor Harkness
Steve Boyd arrived at our property as…

Steve Boyd arrived at our property as arranged, to complete a valuation report he was very professional in everything he did, leaving nothing uncoveredVery impressed indeed

5
Date of experience: Jan 19, 2026
Denise Ellis
Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

1
Date of experience: Jan 05, 2026
Lei Zhang
No Response at all !

This is extremely disappointing. I have not received any response from your rental department at Crewe despite multiple phone calls, emails, and messages, including assurances that I would be contacted.over 50 days, have not received any rental payment. and Not really updates what is situation is ?This team was ok in 2024, Not sure what is happen since this year ????

1
Date of experience: Jan 03, 2026
Laura k
We rented off a landlord who sold…

We rented off a landlord who sold through these and we have tried to get in touch with them after leaving England. Now we are in the process of court procedures due to the landlord ignoring us and disappearing. No help from butters john bee whatsoever. Noone buy no 34 wroxeter way sirchley as you'll be deeply upset with how you'll be left with it

1
Date of experience: Dec 28, 2025
Rentin Crewe
Clueless in Crewe

Great a securing a sale contract. Terrible service and never speak to the same person twice after you give them your property. Disorganised chaos - avoid!

1
Date of experience: Dec 15, 2025
AntB
Disgraceful, be prepared to consult the Ombudsman to resolve issues with this pathetic organisation

1. BJB appointed to let my house2. Full management fees 13% paid 3. BJB took £180 per month to take care.4. BJB failed to vet the tenants5. BJB assured me there were 2 tenants6. Transpires 5 tenants were on site.7. Border Control arrest illegal immigrants.8. Tenant 1 given custodial sentence 9. Tenant 2 failed to pay rent 8+ months.10. BJB failed to reimburse me all non- payments despite investing in BJB rent and legal protection. 11. BJB failed to carry out TDS procedures to recoup damages to my property.12. BJB failed to return keys to me.13. BJB still owe me outstanding non-payments.14. BJB have a high staff turn over due to dissatisfaction in working conditions.15. BJB staff fail incessantly to respond to any form of communications.16. I have extensive evidence, both documentary and video, to reinforce these comments.If anyone has similar experiences please share your reviews to protect others from enduring the heartache and anxiety caused by this poor company.

1
Date of experience: Dec 06, 2025
Muneeb Javed
Worst lettings experience

Slow team, long response time but very good at damaging their brand reputation.No fk was given to my inquiries.

1
Date of experience: Dec 05, 2025

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