Review Time
This is a review for Buyspares.com I was a bit worried after reading some bad reviews here, but it all turned out to be OK. The spare element for my old stove arrived to New Zealand in 16 days. It took them 5 days to process my order (I received an email after my item was dispatched) and then 10 days for delivery. The only small complaint is that the website doesn't give a tracking number. But if you are not in a hurry it all should be ok.
Ordered a part at 09 of January. Paid for the shipment.Today it is 4,February and I did not get my part yet.I wrote to the customer service and get kind of automatic reply. Actually nobody was giving me a real feedback where and when I will finally get my part.Very disappointed.
Now I am using the site buyspares.com which looks just like buyspares.com.uk and all the other ones. I ordered a part for my Dyson upright and have no idea why it has not shipped yet. They took my money right after I placed the order. I have sent email after email asking for an update and get just the standard "we are working on it". The order as of right now is still "processing". I did have another review that I accidentally deleted and got the exact same reply from buyspares everybody else has gotten here. I personally think this is a scam site and since it's under 30 dollars and would cost me more to fight it that than it is worth, I have been had. DO NOT BUY FROM THIS BUYER unless you want your money to be stolen. Maybe they are ok for the UK market, but for the US market they have no customer service, no phone number, no nothing. 100% scam site. Only a miracle can get me my part or my money back.UPDATE 02/06/2023 Well I got an email that after ordering 3 weeks ago my part finally shipped. I got no clue how long it will take since I do not have a tracking number, but if I get anything in the mail, I will let you all know.UPDATE 02/17/2023 Well still no part even though it shipped 2 weeks ago. However today I got an email for a customer review and it takes you to spareparts.com.uk. This is a total scam site and DO NOT BUY FROM THEM!!!UPDATE 02/21/2023 Well I am shocked! I actually got the part today. I can't believe it showed up. I still will not do business with this site again, but at least I did not get ripped off.
Second time using espares. Both times I've found the item I was looking for easily on their website. Paid a little extra to have the part delivered the next day by ordering before 9pm. A lot of items they sell have links to helpful videos with instructions on how to replace the parts you buy.
Didn't have the item even though I paid but rather than not telling me, they just went silent. Hard to get hold of too. Shame as they have been good previously and do good videos! Cancellation seems a bit difficult too. Ended up buying it cheaper on eBay!It actually arrived a month later so I had to send it back - return was fairly easy to be fair! Think I was just a bit unlucky this time as generally a decent company!
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