Review Time
Spent over 3 hours selecting Gplan sofas for comfort but the one that arrived was unfit for purpose. It was hard uncomfortable and didn't even look high quality. I am insisting my money back but leekes are being very uncooperative. I would not recommend them in future particularly the soft furnishing. Customer care is extremely poor
Alex (furniture department) and others have been so helpful since I put an order in. I had a delay by those collecting my old furniture and I had to put off the delivery from Leekes, It was sorted by the staff at Pontyclun. Thank you very much
We had a fantastic experience at the location with the representative in the home furnishing department. The representative was exceptionally friendly and attentive, taking the time to grasp our needs and successfully price matching the product for us, which we truly appreciated. Her supportive demeanor and outstanding customer service made the entire process seamless and enjoyable. We would gladly recommend her to anyone in search of furniture.
I visited the local branch of a well-known store with my mum earlier today, and as always, it was a very enjoyable experience. The store is fantastic, offering a wide range of products in a bright, spacious layout across two floors. We headed to the clothing section to find a jumper for my dad's birthday and ended up treating ourselves as well. Generally, I dislike clothes shopping and often feel stressed, but my last interaction in the store was with a representative who truly brightened my day. They were warm, friendly, and genuinely interested in our finds and how our day was going. They went the extra mile to help us with a bag for our purchases since it was pouring outside. I’ve shopped at this store countless times over the years without any issues, but today I wanted to specifically highlight how someone made me smile.
Visited the store today to buy a leather sofa and was greeted by a knowledgeable salesman who introduced himself. He displayed great professionalism while explaining the different leather colors, the manufacturing process, warranty details, and delivery times. The experience was very relaxed, with no pressure at all, which made it easy for us to decide on our purchase. We're grateful for the expertise and assistance provided. Thank you!
STEER CLEAR. I bought an item that did NOT operate as advertised. I requested a refund, but none was provided. Their weak excuse was that it had been used, so I couldn't return it. However, how could I have known it didn't work properly without trying it out? DO NOT ENGAGE WITH THIS SELLER. I wasted £100 on a worthless item.
I received tremendous support in selecting the ideal settee, and with her taste and expertise, I was guided in choosing the fabric as well. I also purchased a chair, again thanks to her excellent taste. I had a very pleasant, unplanned visit to the company. Thank you!
Another delightful festive weekend experience... The warm welcome began in the parking area with the charming reindeer. Upon entry, we were greeted with comforting mulled wine and mince pies. Local craft stalls showcased a range of unique items. There was complimentary entertainment for children, and the Victorian carol singers not only sounded wonderful but also looked fantastic in their traditional attire. Looking forward to Christmas 2026! 🎅❤️🎅
I felt no pressure to make a purchase. The salesperson was incredibly patient, showing my daughter and me various recliner chairs and materials. I have ordered a chair and a sofa and would gladly recommend them again.
We thoroughly enjoyed the Christmas celebrations and had a fantastic meal today. A big thank you to our table host and the rest of the restaurant team for their excellent and friendly service. Highly recommended, and I will definitely return soon.
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With five stores in South Wales, the West Country and the Midlands, Leekes are home experts, offering everything for your home under one roof for over 120 years. From furniture to flooring and bathrooms to accessories, there’s an extensive choice from leading brands as well as unique and exclusive collection.
