Review Time
My order for a perfume was never received. The carrier returned it to the sender without attempting delivery, and I received no updates. After waiting three weeks, I reached out to customer support via email but received no response or acknowledgment. Thankfully, since I paid through a payment service, I was able to file a claim and got a refund two days later. However, I am still disappointed that I never received my perfumes, especially from a company of this reputation.
My order for a perfume was never delivered. The shipping service returned it directly to the sender without attempting delivery, and I received no information from them. After waiting three weeks, I reached out to customer support via email but received no reply, not even an acknowledgment. Thankfully, since I used a payment service, I was able to file a claim and received a refund two days later. However, I never got my perfumes, and this experience has left me extremely disappointed, especially from such a reputed brand.
Luxury? Please! I placed an order and selected gift wrapping, expecting it to arrive beautifully presented in a gift box. Instead, it was carelessly thrown into a cardboard box with no protective packaging, even Amazon does better. This was meant to be a lovely gift for someone. I will never order from them again.
I purchased a 50ml bottle for a high price. Initially, I tested the sample I received alongside it for three days and was pleased with the scent and longevity. However, the perfume in the bottle lasts barely half an hour! It's ridiculous! I compared the sample to the actual bottle, and the quality is entirely different! I'm incredibly frustrated as I saved for this luxurious perfume and received something that feels cheap. Additionally, the sample and the bottle differ in color. How can this be a luxury brand? I feel utterly let down.
My mother gifted me a $250 perfume for the holidays, but it didn’t last on me at all, so I returned it nearly two months ago. The tracking indicates it was delivered, yet we haven't received a refund. When I contacted customer service today and provided my email and order details, they claimed there was no record of my purchase. When I asked what to do next, the representative suggested the buyer should call with correct information, as if I was making it up. I've rarely encountered such indifferent customer service. If this review helps even one person avoid this company, it’s worth it.
I had high hopes for my purchase, but it has been nothing but disappointing. I ordered a perfume costing over $500 and paid for overnight delivery for an upcoming trip. The package was marked as delivered, but I never received it. I checked with neighbors and staff—nothing. When I contacted customer service, they provided generic responses, telling me to wait and then contact the carrier myself. I've followed up multiple times, but the company refuses to take responsibility or initiate an investigation. This lack of communication and accountability is unacceptable for a supposed 'luxury' brand. I’m left with no product, no resolution, and no refund—I'm extremely upset and regret ever ordering from them. I cannot recommend them, especially if you expect reliable service.
I ordered some samples and a 10ml bottle of perfume. After two weeks with no delivery, I reached out to them, and they were completely unhelpful. I had my receipt and tracking number, yet they couldn't find my order. Eventually, it arrived, but it was not what I ordered—it contained samples from a different brand. How can this be a luxury brand? I feel deceived. Avoid purchasing expensive perfumes from this company and find them elsewhere.
I never received my order, and I'm still unsure why it was returned to sender. I've written multiple times inquiring about my refund, but I've received no responses from customer service. I feel cheated, which is surprising from such a 'reputable' company. My loyalty to the brand has vanished, and I no longer wish to be treated this way. It's clear no one responds to the emails they send, making it feel like a scam. They even block you on social media if you voice your dissatisfaction.
I ordered a perfume from their website, but it never arrived. The tracking number provided was invalid. I reached out to customer service multiple times without receiving any response. It's a shame for such an expensive brand. I feel scammed and had to contact my bank. I would rate their service as zero stars. Avoid purchasing from this company.
The customer service has been very disappointing. I've been waiting three weeks for my parcel, which is on hold due to a missing documentation. The company has stopped responding to my emails. However, they have happily accepted my payment.
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