Review Time
I've been trying to transfer my pension for over 9 months without success. There has been no communication since I re-submitted my request in July. The only acknowledgment was on September 24th, and I haven't received any updates since. If I don't hear back soon, I will escalate this issue.
I've been trying to transfer my pension for over 9 months without any success. Since I re-submitted my request in July, there has been no communication. The only acknowledgment was on September 24th, and I haven't heard anything since. If I don't receive a response soon, I will escalate this issue to the ombudsman.
The app and support are extremely disappointing! I would give it zero stars if I could! The app functions adequately until you attempt to withdraw a small amount, at which point it becomes problematic and you run out of time. An operative suggested opting out completely to retrieve my funds, only to find out that I missed the refundable date. It's outrageous coming from a major banking institution!
I have now been contacted by a team member and received the necessary information for my transfer. They acknowledged that their customer service and administrative teams did not meet their usual standards. I appreciate their promptness in addressing the issues. However, I had been trying to transfer an old pension for over 7 months. The agents are polite, but nothing gets done. I just want to move an old pension into my active account, which should be straightforward.
Initially, I hadn’t considered retirement until recently. My employer contributes to a pension plan, and upon noticing the growth, I reached out to inquire about tracking down my previous pensions. I received a prompt response, and the representative was incredibly helpful, guiding me through the process of transferring my other pensions into my account. I couldn’t have done it without this assistance. I highly recommend the service.
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