cushon.co.uk

4.6
4.6 Based on 141 reviews

...

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Average Rating

4.6

/
5

141 Reviews

5 Star
75%
4 Star
18%
3 Star
1%
2 Star
0%
1 Star
6%

All Reviews

Filter Reviews

Review Time

Gwendoline Powell
Ongoing pension transfer delays

I've been trying to transfer my pension for over 9 months without success. There has been no communication since I re-submitted my request in July. The only acknowledgment was on September 24th, and I haven't received any updates since. If I don't hear back soon, I will escalate this issue.

1
Date of experience: Dec 04, 2025
Angelica Cooper
Difficulties with pension transfer

I've been trying to transfer my pension for over 9 months without any success. Since I re-submitted my request in July, there has been no communication. The only acknowledgment was on September 24th, and I haven't heard anything since. If I don't receive a response soon, I will escalate this issue to the ombudsman.

1
Date of experience: Dec 04, 2025
Clementine A.
Opting out process

I decided to opt out due to my age and other pension plans. The process was very straightforward, and I found it helpful to opt out using the app.

5
Date of experience: Dec 02, 2025
Wesley Price
Helpful and approachable support

The representatives were easy to talk to and very supportive.

5
Date of experience: Nov 25, 2025
Lyndsay R.
Very poor app and customer support

The app and support are extremely disappointing! I would give it zero stars if I could! The app functions adequately until you attempt to withdraw a small amount, at which point it becomes problematic and you run out of time. An operative suggested opting out completely to retrieve my funds, only to find out that I missed the refundable date. It's outrageous coming from a major banking institution!

1
Date of experience: Nov 24, 2025
Ursula B.
Great customer service

I received excellent customer service.

5
Date of experience: Nov 20, 2025
Ethelreda
Service issues with pension transfer

I have now been contacted by a team member and received the necessary information for my transfer. They acknowledged that their customer service and administrative teams did not meet their usual standards. I appreciate their promptness in addressing the issues. However, I had been trying to transfer an old pension for over 7 months. The agents are polite, but nothing gets done. I just want to move an old pension into my active account, which should be straightforward.

1
Date of experience: Nov 20, 2025
Jacqueline Barnes
Excellent assistance with pension tracking

Initially, I hadn’t considered retirement until recently. My employer contributes to a pension plan, and upon noticing the growth, I reached out to inquire about tracking down my previous pensions. I received a prompt response, and the representative was incredibly helpful, guiding me through the process of transferring my other pensions into my account. I couldn’t have done it without this assistance. I highly recommend the service.

5
Date of experience: Nov 18, 2025
Marcie Cooper
Outstanding service!

The service was exceptional!

5
Date of experience: Nov 13, 2025
Taran Hughes
Prompt responses to inquiries

My questions were answered quickly and with useful information.

4
Date of experience: Nov 10, 2025

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